Associate Maintenance Programs Consultant - DMX

Southwest Airlines • Dallas, TX

11h • Onsite

About The Position

As an Associate Maintenance Programs Consultant supporting the Performance & Technology Team, you’ll help develop and execute the technology strategies and performance metrics that strengthen Southwest’s Maintenance Programs. In this role, you’ll work with groups across Technical Operations, including Engineering, Regulatory Compliance, Performance Teams, and IT, to support safe, reliable aircraft operations and maintain alignment with company and regulatory requirements. You’ll assist in improving processes for technical data management, contribute to analytics that inform operational decisions, and help drive projects that enhance effectiveness and efficiency. This role gives you the opportunity to learn at the intersection of technology and operations, influence meaningful initiatives, and see your work directly support airline safety, reliability, and compliance. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

• Foundational understanding of aircraft systems, technical documentation, and maintenance program structures
• Proficient in addressing complex issues and deliver high-quality, forward-thinking solutions aligned with long-term departmental and business objectives
• Experience with using tools such as Alteryx, Tableau, Microsoft Office 365 products
• Proficiency in developing and delivering clear, compelling PowerPoint presentations for varied audiences
• Proficient in ability to manage and prioritize multiple complex projects across cross-functional teams
• Foundational in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings
• Proficient in interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently effective under pressure and within proposed deadlines
• Proficient in resolving conflicts and foster a collaborative team environment
• Ability to demonstrate a work style that projects confidence and authority while maintaining composure, tailoring communication and influence tactics based on situational awareness
• Ability to gather requirements across cross functional work groups, create meeting minutes, action item lists, and drive assigned actions to close
• Self-starter with a high degree of autonomy and accountability in a fast-paced, dynamic environment
• Required: High School Diploma or GED
• Intermediate level experience, fully functioning broad knowledge in:
• Managing high-impact, cross-functional projects
• Operations, technical data management, maintenance program strategy, or engineering within an Airline/OEM/MRO
• Driving organizational change through performance metrics and process improvements
• Licensing/Certification: Must be able obtain and maintain a SIDA badge and meet local airport requirements
• Physical Abilities: Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications: Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to travel as needed and perform extended work hours to meet project demands

Responsibilities

• Proficient in developing and implementing strategic process improvements within MX Programs and the Technical Data Management function.
• Recognize operational inefficiencies in current processes and understanding the importance in improving them
• Analyze data to prepare for sprint planning and Agile ceremonies as needed, adhering to Agile principles and practices
• Represent the Technical Data Management team in cross-departmental initiatives and meetings
• Applies the usage of standard program, project management, and agile methodologies to address complex projects
• Foundational understanding of formal governance processes and ensure they are followed for programs and projects (i.e. RCB, CASS, SMS etc)
• Proficient in creation and delivering of presentations that are clear and convey key information such as roadmaps, and business cases to support change and drive alignment that can be presented at the executive level
• Proficient representation and lead cross-functional projects and initiatives aimed at addressing unique operational challenges
• Analyze complex data sets to derive insights that inform long-term strategy and business decisions
• Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership
• Provide guidance and oversight to ensure execution of departmental and cross departmental projects in an efficient and compliant manner while ensuring to meet proposed deadlines
• Proactively monitor projects and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
• Build working relationships with other team members and provide technical oversight to ensure consistent standards and performance
• Leverage peer influence to drive stakeholder consensus and facilitate decision-making by effectively communicating risks, timelines, and outcomes
• Act as a strategic advisor and change agent to Technical Operations leadership
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Leader

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED