Maintenance Planner and IT Operations Support Specialist

Cargill, Inc.•Camp Hill, PA

25d•Onsite

About The Position

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. This position is in Cargill's protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters. Job Purpose and Impact The Maintenance Planner and IT Operations Support Specialist job maintains the smooth operation of both the organization's infrastructure systems and maintenance planning processes by performing moderately complex tasks, including monitoring systems, troubleshooting issues, and implementing security measures. With limited supervision, this job combines responsibilities for maintaining IT and SAP systems performance with planning and coordinating plant maintenance activities, resolves network issues, responds and handles incidents, and conducts protocol analysis to ensure proper communication between network devices. This job collaborates with vendors and internal teams to document moderately complex network and infrastructure issues and implement security measures to protect the network infrastructure.

Requirements

Minimum requirement of 2 years of relevant work experience.
Advanced experience in IT
Experience in production maintenance planning
Availability to be on call as required by the business

Nice To Haves

Advanced experience with SAP
Knowledge of the food industry.

Responsibilities

MONITORING INFRASTRUCTURE PERFORMANCE: Monitors IT and network performance to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and maintain optimal performance, minimal downtime, and seamless integration of digital tools with physical assets.
TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves moderately complex network and hosting infrastructure or system problems affecting routers, switches, servers, SAP and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences, and developing preventive maintenance schedules for production equipment.
INCIDENT MANAGEMENT: Monitors and responds to network and hosting IT and SAP-related incidents, outages, and performance alerts, including categorizing issues and coordinating with technical teams for timely resolution and change control.
PROTOCOL ANALYSIS: Performs moderately complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
CONFIGURATION & DEPLOYMENT: Partners to configure and deploy new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and coordinating hardware and software upgrades, installations, and lifecycle management.
COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve moderately network issues and improve network performance, providing effective and efficient communication, coordination and timely updates, including collaboration with cybersecurity teams to ensure data protection and compliance.
DOCUMENTATION & REPORTING: Documents network issues, resolutions, and performance trends, processes and prioritizes work orders, tracks records and provides reports to senior technical personnel and stakeholders to inform decision making and improve network operations.
BACKUP & DISASTER RECOVERY: Maintains and partners to develop backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
PROJECT MANAGEMENT: Co-leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
AUTOMATION & SCRIPTING: Partners to develop automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.