Maintenance Manager

EquipmentShare•Alexandria, LA

9h•Onsite

About The Position

EquipmentShare is hiring a Maintenance Manager for their onsite facility in Alexandria, LA. The company aims to transform the construction industry through innovative technology, real-time support, and a dedicated team. The Maintenance Manager will be responsible for maintaining superior equipment performance and supervising a team of technicians, ensuring optimum service delivery and client satisfaction. This role involves extensive knowledge of organizational standards and procedures and contributes to building the future of construction.

Requirements

Industry knowledge (this can be in the rental industry or a related construction field)
Innovative and dependable
Three years of maintenance and service experience
Strong interpersonal and problem solving skills
Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
Superior customer service, teamwork and verbal/written communication skills
High School diploma or equivalent
Valid Driver’s License
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience
Passing a background check
Potentially passing a drug test, depending on the job responsibilities

Responsibilities

Maintain superior performance of equipment and supervise a team of technicians
Provide customers with all pertinent information about the company’s product or service offerings
Manage a team of people to ensure optimum service delivery, resulting in maximum productivity and client satisfaction
Oversee preventative maintenance services and inspections of equipment
Coordination and supervision of quality performance of our equipment mechanics and service personnel
Scheduling repairs for customer and company owned rental equipment
Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
Promptly respond to and resolve customer inquiries, requests, complaints or other communications
Employee training and development and maintaining a safe work environment
Developing and implementing service standards and procedures for the service delivery department
Supervising other members of the service team
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Resolving any service problems and customer complaints
Conducting periodic appraisals of team members and identifying areas for improvement
Creating and presenting regular reports to senior management
Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
Instructing customers on equipment operation, care and maintenance
Inspecting rental equipment on return, looking for any damage and returning deposits

Benefits

Monthly Family Dinner Night
Competitive compensation: Base salary plus Company Profit Sharing Plan
Company provided truck
Full medical, dental, and vision coverage for full-time employees
401(k) and company match
Generous PTO + paid holidays
Gym membership stipend + wellness programs (earn PTO and prizes!)
Annual tool and boot reimbursements for those in applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools