Maintenance Lead - Field-Based (Storage)

Highline Real Estate Partners LLC•Mountain Park, GA

2d•Onsite

About The Position

The Area Quality Lead is a hands-on, field-based role responsible for maintaining the cleanliness, functionality, and overall condition of multiple storage properties within a designated district. This role is essential to ensuring our properties are consistently clean, rent-ready, and operating at a high standard. The Area Quality Lead spends a significant portion of time onsite performing routine cleaning, light maintenance, and property inspections, while also supporting day-to-day operations, customer experience, and overall property performance. In addition to maintaining physical standards, this role plays a key part in identifying issues, supporting operational processes, and ensuring each location reflects the quality and professionalism of USA Storage Centers. This is an active, field-based position requiring travel between sites, strong attention to detail, and a high level of ownership.

Requirements

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Ability to work independently with minimal direct supervision.
Strong problem-solving skills with a balanced, mature, and professional approach to both people and challenges.
Previous experience in sales, retail, or a customer-facing environment preferred.
Must pass a pre-employment background check and drug screening.
Valid driver’s license and proof of insurance required for work-related travel.
Ability to lift and carry up to 50 lbs.
Must be able to stand for extended periods, up to 8 hours at a time.
Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally.
Ability to work in various weather conditions (hot, cold, rain, sun).
Must maintain a professional appearance and project an outgoing, friendly demeanor.
Ability to safely and successfully perform essential job functions while meeting productivity standards.
Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.
Position requires flexible availability to accommodate multi-suite coverage.
This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate.
Frequent travel between sites; mileage reimbursement will be provided as applicable.

Responsibilities

Ensure property cleanliness by picking up trash and debris.
Clean and prepare vacant units to meet USA Storage Centers’ rent-ready standards.
Maintain golf cart cleanliness, charging, and monthly safety inspections.
Keep office, restrooms, hallways, and grounds clean and organized.
Perform minor maintenance tasks during each property visit such as replacing light bulbs, spraying weeds, checking gate motor functionality, and applying overlocks.
Coordinate with contractors for major repairs and improvements.
Create and track maintenance requests using Service Channel.
Regularly audit property conditions and ensure sufficient supplies are available, coordinating with the Director of Maintenance or District Manager for timely repairs.
Ensure facility and unit readiness for new and existing customers to support sales and revenue objectives.
Conduct quality audits to ensure standards are met or exceeded.
Engage in limited direct-in-person interactions with potential customers as needed.
Ensure consistent marketing efforts by inspecting and maintaining signage quality.
Conduct audits on the visibility and effectiveness of signs, banners, promotional flags, and balloons.
Assist in the installation and maintenance of marketing materials as required.
Promote and maintain excellent customer relations by providing information and assisting in issue resolution alongside the Remote Customer Service Manager (RCSM) and District Manager.
Suggest improvements to enhance customer experience and quality service.
Handle customer concerns in a professional and effective manner, representing USA Storage Centers with integrity.
Retrieve and process mail and payments from designated drop boxes. Forward any pertinent items to the Hub.
Complete daily checklists via Excel or company software.
Perform basic POS system tasks, including move-ins, payments, account notes, and tenant move-outs.
Assist in auction processes per company policies and procedures.
Submit accurate and timely operational policies and procedures.
Maintain professionalism in all communications, including email, phone, and text.
Monitor work emails regularly and respond professionally and efficiently.
Conduct detailed property inspections and document findings.
Identify and report security concerns by monitoring entry logs.
Apply overlocks and track them using the Davinci system.
Ensure security systems, including surveillance cameras, are operational and escalate any issues promptly.