Maintenance III (Full Time) The West Hotel

TENDERLOIN NEIGHBORHOOD DEVELOPMENT CORPORATION•San Francisco, CA

1d•Onsite

About The Position

Under the supervision of the General Manager or Senior General Manager, the Maintenance III is responsible for responding to daily maintenance requirements and overall upkeep of TNDC buildings and facilities and staff supervision. This role also involves directly hiring, supervising, and managing maintenance and custodial staff, including preparing employee evaluations and recommendations for discipline or promotions. The position requires responding to daily work orders and maintenance requests covering plumbing (faucet replacement, drain snaking, toilet valve installation), carpentry (hanging windows/doors, repairing hinges, repairing/replacing locks), and electrical (door buzzer repairs, low voltage electrical repairs). Other duties include painting and patching walls, sheetrock repairs, reporting unusual occurrences, keeping supervisors informed of maintenance problems, providing courteous service, conducting tasks safely, inspecting units during pest control, performing and recording fire/life safety and operational equipment preventive maintenance, establishing and following building preventive maintenance schedules, and responding to building emergencies on an after-hours on-call schedule.

Requirements

Ability, willingness and sensitivity to work with a diverse, low-income population.
Maturity, honesty, dependability, initiative and follow-through.
Ability to read and communicate in English sufficiently to follow directions and communicate with supervisor, coworkers and residents.
Ability and willingness to work tactfully under pressure; cope with stress; possess an even temperament and strong interpersonal and customer service skills.
Problem-solving ability.
Ability to perform medium to heavy work involving sitting, standing, walking, lifting up to 75 pounds and climbing ladders and stairs.
Ability to use a variety of hand and power tools necessary to perform mechanical, carpentry, electrical, plumbing and other building repairs and maintenance work.
Ability to operate a variety of equipment including mechanic tools, carpenter tools, electrical tools, plumbing tools, shovels, rakes, etc.
Ability to move objects, occasionally requiring exertion of considerable force.
Ability to differentiate shades of color in performing electrical maintenance, painting and other work.
Ability to coordinate eyes, hands and fingers in performing maintenance tasks.
Ability to drive motor vehicles, including trucks.
Visual acuity necessary to inspect buildings and review work orders.
Hearing acuity sufficient to use telephone and communicate with residents and staff.
Ability to add, subtract, multiply, divide.
Ability to judge situations where supervisor's involvement is needed.
Ability to apply common sense understanding to semi-repetitive tasks.
Ability to comprehend and correctly use maintenance logs, work orders, time sheets, etc.
Ability to comprehend resident handbook and employee manuals.
Ability to communicate effectively with coworkers and staff at all levels, residents, both verbally and in writing.
Ability to adapt to changes in policy, methods, operations, etc. as they apply to property management operations and activities.
Ability to work in an office environment and in and outside a variety of residential buildings.
Ability to work under hot and cold conditions.
Ability to work under conditions of moderate noise.
Six months of consecutive experience in residential housing maintenance/property management.
Minimum of 1 year of supervisory experience.
Demonstrated knowledge on Microsoft Office programs such as Word, Excel and Outlook are essential.
Two years of experience in the building trades plumbing, electrical, carpentry or appliance repair.
Excellent interpersonal skills, ability to work on a team.
Capacity to work with a culturally diverse, low-income population.
Ability to work independently and to follow instructions with minimal supervision.
Knowledge of residential property management, building systems and housing quality standards.
Demonstrated knowledge and understanding of budget management and facilities issues.
Ability to operate hand and power tools.
Ability to lift 75 pounds and climb ladders.
Ability to order supplies and maintain workable inventories.
TCAC experience required.

Nice To Haves

Associate degree, certificate of completion from a trade school and/or one or more years of related experience and/or training or equivalent combination of education and experience.
2+ years of supervisory experience.
Certified HUD, Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents.
Knowledge of Section 8 Housing Assistance Program practices and principles.
Prior experience working in affordable housing, nonprofit residential property management.
Property Management Software (Yardi, Boston Post, OneSite) knowledge.
Experience/Familiarity with the Tenderloin Neighborhood.
Experience in conflict resolution, crisis intervention, resident relations.
Knowledge of substance abuse and homelessness issues.
Excellent plumbing, electrical carpentry and painting skills.
Knowledge of Cal/OSHA safety/code requirements.
Certification in high rise and fire safety training.
HVAC certification.
Knowledge of lead paint/asbestos abatement training/certification.
Proficiency in a language other than English (ex. Spanish, Chinese, Tagalog, etc.)
Valid California drivers license and a motor vehicle report that matches TNDCs insurers minimum guidelines.

Responsibilities

Directly hire, supervise and manage maintenance and custodial staff including preparation of employee evaluations and recommendations for discipline or promotions.
Respond to daily work orders and maintenance requests including: Plumbing: Replace faucets, Snake drains (sink and tubs), Install toilet valves
Carpentry: Hang windows and doors, Repair hinges, Repair/replace door and window locks
Electrical: Door buzzer repairs, Low voltage electrical repairs
Paint and patch walls.
Sheetrock repairs.
Report unusual occurrences or suspicious activities to supervisor.
Keep supervisor informed of maintenance problems.
Provide effective and courteous service to residents, guests and coworkers.
Conduct work tasks safely in compliance with safety rules.
Inspect units during monthly pest control; notes the condition of the unit.
Perform and keep record of all fire and life safety, and operational equipment preventive maintenance.
Establish and follow building preventive maintenance schedule.
Respond to building emergencies on after hours on-call schedule.
Other duties as assigned.