Maintenance Dispatch Coordinator

Chenega Corporation • Lorton, VA

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About The Position

Maintenance Dispatch Coordinator Lorton, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise. The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shifts that include nights, weekends, and holidays.

Requirements

• High school diploma or GED equivalent
• 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
• Must have a valid driver's license
• Must be a U.S. citizen
• Must pass a CBP Background Investigation
• Strong organizational skills
• Ability to prioritize and multitask
• Proficient in Microsoft Office Suite, i.e., Word, Excel, and PowerPoint
• Ability to work shift work that includes nights, weekends, and holidays
• Strong oral and written communication skills

Nice To Haves

• Associate degree preferred
• Experience with HTEE is preferred

Responsibilities

• Receive, record, and distribute work orders to service crews upon customers' requests
• Repair and services on government mobile and stationary equipment
• Records information, like:
• Name
• Address
• Article to be repaired
• Service to be rendered
• Prepare work order and detailed notes
• Distribute orders to the service crew
• Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
• Call or write the customer to ensure satisfactory performance of service
• Keep a record of service calls and work orders
• Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED