Maintenance Dispatch Center Deputy Supervisor

Chenega Corporation•Lorton, VA

About The Position

The Maintenance Dispatch Center Deputy Supervisor is responsible for supervising a team of Maintenance Dispatch Coordinators of ILD’s Maintenance Dispatch Center in Virginia. The Maintenance Dispatch Center Deputy Supervisor oversees the coordination and support of the Enforcement Technology Equipment Maintenance and Repair Program, involving 24/7, 365-day shift operations.

Requirements

Bachelor’s degree in operations management or related discipline OR
High school diploma or GED and 4+ additional years of a combination of education and supervisory-level experience may be substituted.
3+ years related maintenance support experience, preferably in a large-scale contracting environment
CBP Background Investigation (BI) required
Ability to exercise independent judgment and reasoning skills
Demonstrated supervisory skills
Demonstrated project management skills
Ability to plan, organize, schedule, and direct varied programs and tasks involved within the daily activities of the contract
Ability to adapt and realign skills in changing or emergency environments
Ability to work nights, weekends, and holidays as required
Critical thinking and problem-solving skills, strong work ethic, ability to be a self-starter, and the desire to work and succeed in a

Responsibilities

Work with the Maintenance Dispatch Center Supervisor and is responsible for the day-to-day management of the ILD Operations Center
Assist with the management and oversight of the quality control of all incoming phone calls fielded by the Maintenance Dispatch Coordinators
Supervise/Manage/Coordinate (as necessary) Work Order planning and scheduling so that the best support is provided
Act as the MDC Supervisor when the MDC Supervisor is not available
Oversee a team of Maintenance Dispatch Coordinators
Work with various functional areas in evaluating existing processes and identify process improvement opportunities to drive business results (i.e., cost reductions, operational efficiencies, adequate controls, etc.)
Ensure employees in functional areas follow established procedures and generate finished work product under time and budgetary constraints and ensure service yields the expected outcome and meets established goals
Assist in the definition of business requirements, analysis of the business case, and development of project plans
Anticipate problems and work to mitigate risks
Interface with contract managers and customers
Prioritize service calls for assistance from various field activities and dispatch them to technicians and vendors for repair
Perform analysis of the ETP database for accuracy and follow up on existing and historical trouble calls
Provide reports on maintenance, inventory, and supply chain activities as requested
Coordinate with multiple third-party vendors for quality and timely repair activities as needed
Review and submit Operational Status Reports
Manage and coordinate the operations center personnel's work schedule.
Responsible for the overall direction, development, and evaluation of twelve team members by carrying out supervisory responsibilities according to company policies and procedures and applicable laws
Supervise, schedule, train, mentor, and assist staff and make recommendations
Guide professional development
Responsible for subordinate employees’ performance reviews
Other duties as assigned