Maintenance Customer Service Manager, BOF - East Area, Galveston

University of Texas Medical Branch (UTMB)•Galveston, TX

4d•Onsite

About The Position

To oversee the performance of preventive and corrective maintenance. Supervise, coordinate, and direct the activities of maintenance work crews and contractors. Takes direction from the Maintenance Customer Service Manager to assist with staff supervision, Computerized Maintenance Management System (CMMS) accuracy and audits, along with quality assurance and quality control of processes and their execution.

Requirements

Associate’s degree in a related field and three years of related experience.
Must have a technical certification or license in one or more building trades or a total of eight (8) years of related experience.
An equivalent combination of education and experience to the role may be considered for this position.
Competent in Microsoft Office Suite.
Organizational and time management skills.
Ability to manage multiple concurrent projects at varying work sites with varying degrees of complexity and urgency.
Excellent verbal and written communication skills
Must have strong customer service skills.

Nice To Haves

Three years’ experience in managing staff or contractors.
Experience with drafting software, Building Automation System software, or electronic document management and utilization.
Certified Healthcare Constructor Certification.
Certified Healthcare Facilities Manager Certification.

Responsibilities

Prepares, coordinates, and schedules necessary staff to allocate work requested by customers and work required to maintain UTMB facilities and compliance requirements. Identifies labor and resources needed. Tracks and maintains records of work performed in the CMMS.
Oversees maintenance staff and contractors to maintain quality and quantity standards. Ensure compliance with applicable codes, regulations, specifications, and all institutional & departmental policies and procedures, including best practices for safety on work sites and as it affects patients and staff.
Assists maintenance leaders with researching existing facility conditions and troubleshooting emergency or complex repairs.
Keeps current on and recommends changes to operating procedures, new equipment, and related systems.
Assists in the coordination of maintenance and construction work performed by contractors.
Audits work sites during and at the completion of the work to ensure work accuracy and completeness.
Oversees various administrative duties, including ordering, receiving, and maintaining an inventory of supplies and equipment, ensuring information is accurate in the CMMS, and managing permits required for work, etc.
Manages work based on written or verbal instructions, specifications, blueprints, or wiring diagrams and assists in the development of red line drawings as required at completion of work.
Assist in recruiting and training maintenance technicians.
Participate in disaster/hurricane preparedness and response as E1A (Ride out team) or E1B (Recovery team
May occasionally act in a lead capacity (short-term basis only), to fill in for the Maintenance Customer Service Manager as warranted
Perform related duties as required.