Maintenance Customer Service Manager - Galveston National Laboratory (GNL)

University of Texas Medical Branch (UTMB)•Galveston, TX

44d

About The Position

Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems at UTMB. This position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities.

Requirements

Bachelor’s degree in a related field and five years of related experience. (An equivalent combination of education and experience relevant to the role may be considered for this position.)
Must also have the ability to obtain Department of Justice Security Risk Assessment (SRA) approval within 6 months.
Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.
Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.
If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participation in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP within two years after their hire date.

Nice To Haves

Five years of experience in managing staff or contractors.
Experience with BAS software, drafting software, and/or electronic document management and utilization.
High containment laboratory knowledge and experience
Working knowledge of Building Automation Systems, Desigo software
Certified Healthcare Constructor Certification.
Certified Healthcare Facilities Manager Certification.

Responsibilities

Provides high-level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus.
Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performance appraisals.
Supports departmental goals to increase UTMB customer and employee satisfaction.
Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/ available workforce.
Collaborate with other Maintenance Customer Service Managers to optimize project scheduling and prioritization between areas.
Develops close working relationships with strategic customers and partners.
Determines and recommends the most efficient and effective methods of making repairs.
Provides technical expertise and leadership for the maintenance and repair of critical equipment in research, healthcare, academic, and administrative facilities at UTMB.
Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades to systems.
Monitors the collection of and reviews equipment Preventive Maintenance reports and other pertinent data. Ensures that assigned Preventive Maintenance procedures are properly followed.
Perform detailed inspections of operating equipment, personnel activities, and plant facilities as necessary. Identifies and addresses deficiencies in a timely manner.
Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints.
Provides leadership to ensure employees comply with UTMB’s high standards of workmanship and safety.
Inform appropriate personnel of unusual conditions, problems, or deficiencies
Provides guidance and training to emerging leaders.
Provides feedback to maintenance staff regarding performance issues and maintains appropriate performance documentation.
Mentors and provide guidance for maintenance staff.
Provides mediation and conflict resolution for work groups and administers disciplinary action as necessary.
Serves as primary contact for the maintenance and repair of all facilities on campus and some off-campus sites.
Responsible for posting vacancy information, conducting employment interviews, and conducting departmental orientation of new hires.
Arranges for the procurement of materials and services by the proper methods.
Attend staff and safety training meetings, plant operation, maintenance, and other training courses as required. Trains personnel on operation and maintenance procedures.
Follows and supports the SOPs and shift procedures established by the maintenance and utility departments.
Oversees work area assignments to ensure schedules and budgets are met.
Develops, manages, and monitors maintenance performance contracts, maintenance budgets, and purchase service contracts.
Prepare technical specifications for equipment repairs and replacement contracts.
Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMB departments.
Participates in major capital project design, technical support, schedule planning, and final site inspections. Aids in the success of major capital projects from conception to completion.
Monitors and provides information to support any institutional accreditation relating to maintenance. Includes, but is not limited to JCAHO, AAALAC, etc.
Benchmarks with others to develop “best practice” energy management programs.
Analyzes building and equipment conditions and identifies deferred maintenance projects and scope. Provides project management support.
Provides detailed estimates and maintains cost control of major deferred maintenance projects.
Help maintain and update the Facilities Renewal Resource Model (FRRM) database for the campus that reports to the University’s governing body.
Provides current contact information and actively participates in the Property Services leadership contact lists for nights, weekends, and holiday emergencies. Contact other leaders or maintenance technicians for response to emergencies as needed. Response may include resolution of issues by telephone and may require reporting to campus after normal work hours.
Responds to calls and actively participates in support of Capital Projects, working after normal hours as needed. May require presence on campus during project work to ensure continuity of efforts and other leadership support.
Participates in disaster/hurricane preparedness, i.e., E1a (On campus ride out team) or E1b (Return to campus recovery team).
Handles and maintains confidential documents and information.
Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforce compliance.
Performs related duties as required.