Maintenance Coordinator

Gates Hudson & Associates•Charlottesville, VA

10h

About The Position

Gates Hudson is seeking a Service Coordinator who is responsible for the overall satisfaction of our residents concerning maintenance repairs. This role supports the property management team by coordinating maintenance follow-up, ensuring service quality standards are met, and assisting with administrative and operational tasks related to maintenance operations. What You’ll Do Resident Service & Maintenance Follow-Up Complete follow-up calls to residents once service tickets are closed to ensure resident satisfaction. Monitor service request completion and resident satisfaction trends to identify opportunities for improvement in maintenance response and service delivery. Ensure quality control standards are consistently met. Maintenance Coordination & Property Support Develop maintenance plans and assist in implementing them. Walk move-out and make-ready inspections and conduct routine property inspections. Coordinate with maintenance technicians and vendors to ensure timely completion of work orders and preventative maintenance tasks. Assist in gathering vendor proposals when requested. Request and enter purchase orders for contractor repairs, equipment, tools, or materials as needed. Compliance, Documentation & Reporting Complete incident reports for floods, fires, damages, and general incidents for record keeping. Manage and maintain pest control logs and services. Maintain and organize documentation related to service requests, maintenance activity, and vendor services. Ensure documentation and maintenance activities comply with company policies, safety standards, and applicable housing regulations. Operational & Administrative Support Provide administrative support to the Property Manager and Assistant Property Manager related to maintenance operations, vendor coordination, and property upkeep. Assist with additional duties deemed necessary by the Property Manager and Assistant Property Manager to support overall property operations.

Requirements

High school diploma required.
Excellent customer service and negotiation skills.
Leadership experience recommended.
Strong organizational and time management skills with the ability to manage multiple service requests efficiently.
Ability to communicate effectively with residents, vendors, and internal teams.
Ability to work independently as well as collaboratively in a fast-paced environment.
Proficiency in Microsoft Excel.
Proficiency in Yardi or other property management software.

Nice To Haves

Relevant field experience in property management preferred.

Responsibilities

Complete follow-up calls to residents once service tickets are closed to ensure resident satisfaction.
Monitor service request completion and resident satisfaction trends to identify opportunities for improvement in maintenance response and service delivery.
Ensure quality control standards are consistently met.
Develop maintenance plans and assist in implementing them.
Walk move-out and make-ready inspections and conduct routine property inspections.
Coordinate with maintenance technicians and vendors to ensure timely completion of work orders and preventative maintenance tasks.
Assist in gathering vendor proposals when requested.
Request and enter purchase orders for contractor repairs, equipment, tools, or materials as needed.
Complete incident reports for floods, fires, damages, and general incidents for record keeping.
Manage and maintain pest control logs and services.
Maintain and organize documentation related to service requests, maintenance activity, and vendor services.
Ensure documentation and maintenance activities comply with company policies, safety standards, and applicable housing regulations.
Provide administrative support to the Property Manager and Assistant Property Manager related to maintenance operations, vendor coordination, and property upkeep.
Assist with additional duties deemed necessary by the Property Manager and Assistant Property Manager to support overall property operations.