Maintenance Coordinator/Customer Service

PAC Properties•Los Angeles, CA

5d•Onsite

About The Position

This position is primarily responsible for coordinating and supporting daily maintenance schedules and operations. The role involves providing professional, courteous guest service to residents, vendors, and staff, and assisting supervisors and managers as needed. Additionally, the position is responsible for processing and completing resident requests for maintenance repairs to their apartments.

Requirements

Customer Service Experience
Administrative Experience
Ability to gather, analyze and resolve problems efficiently
Ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner
Ability to read, comprehend and follow applicable policies, procedures and directives
Consistently perform all job responsibilities at a satisfactory level
Organization and multi-tasking is a priority
Proactive, helpful, and can-do approach
Demonstrates professionalism and attention to detail

Nice To Haves

Background in Customer Service preferred
Bilingual (English/Spanish) preferred

Responsibilities

Maintains relationships with residents, Company team members, and vendors on a professional level at all times.
Answers incoming calls professionally, timely and transfers to the appropriate individual.
Strives to provide quality service and demonstrates attention to detail.
Notifies Manager immediately of emergencies and safety issues that can cause harm.
Conducts daily courtesy next day follow up calls to residents following completed repairs.
Follows through on resident problems to satisfactory resolution and communicates problems to Manager for direction.
Determines approximate repair time, number of personnel, and parts or equipment required for service call.
Partners with Resident Manager to assure reported repair request needs and supply orders are addressed promptly.
Processes unfinished work orders and reschedules follow up repair directly with Resident.
Prepares work orders for scheduling based on priority of repair and skill of technicians.
Process all Field Maintenance reports by creating work orders then partnering with Manager for most efficient and cost effective repair procedure.
Prepares and monitors notices and reports daily per company policies.
Maintain property records to ensure compliance with all Fire, Health and Safety ordinances.
Responsible to coordinate all City Housing, Insurance, Lender, Property Owner and Preventative Maintenance inspections and programs.