Maintenance Administrator

TurnKey Real Estate•Middletown, OH

10d

About The Position

The Maintenance Administrator is the data and workflow backbone of our maintenance department. This role is designed to bridge the gap between field work and dispatching excellence. You will be the general admin in our Maintenance department, utilizing AppFolio—ensuring requests are intelligently grouped, technicians have the right information, and management has clear visibility into property performance and costs.

Requirements

AppFolio experience is preferred (specifically Work Orders, inspections, and Reporting).
Detail-Oriented: You notice when a work order is missing a photo or when a technician forgot to log their labor hours.
Confident Communication: Comfortable with talking on the phone, and committed to following through, even if that means following up multiple times.
Proven experience in a coordination or administrative role, preferably within the real estate or construction industry.

Responsibilities

Audit & Consolidate: Review the "Work Order" dashboard daily to identify duplicate requests or multiple issues within the same unit. Combine these into a single comprehensive work order to maximize technician efficiency.
Data Integrity: Ensure every work order is correctly categorized by "Issue Type" and "Property" to maintain clean data for long-term trend analysis.
The "Deep Dive": Research unit history in AppFolio. If a resident submits a repeat request, investigate previous work orders and notes to provide the maintenance team with a "brief" on what has already been attempted.
Project Tracking: Use the "Projects" module for large-scale repairs (e.g., roofing, exterior painting). Track milestones, upload contracts/permits, and ensure the project remains organized and separate from daily repair tickets.
Administrative Delegation: Handle specific work orders that are delegated.
Reduction in Work Order "Callbacks" (identifying repeat issues and bringing them to management for review).