Maintenance Administrator

NDM Hospitality Services

About The Position

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Life Insurance, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, and many more! We are currently seeking a Maintenance Administrator/Dispatcher to join our team. The Maintenance Administrator is responsible for administrative function for the maintenance department to assure all preventive schedules, system profiles, and daily routes are tracked and completed. The administrator must exhibit high level organization skills and proficiency in all aspects of computer software applications.

Requirements

High School Diploma
1 year of hospitality experience
1 year of experience in call center operations.
2 years of experience in a professional environment with Microsoft Office
1 year of experience with hospitality management software
Excellent customer service skills in person and via the phone is required
Ability to be a self-starter and innovate new processes
Ability to communicate, written and oral, in English
Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+
Ability to stand and work outdoors for long hours in both the heat and cold is required
Must be able to lift up to 75lbs
Ability to walk long distance is required
Ability to sit for extended periods
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs

Nice To Haves

1 year of supervisorial experience preferred
Bilingual preferred

Responsibilities

Perform daily audits of systems, preventive schedules, route management, vendor scheduling, inventory, and invoice processing.
Route Management
Review daily staffing levels
Forecast routes vs. staffing levels
Adjust routes and assignments based on daily business goals
Notification of staff of route modifications and assignments
Tracking of time to completion
Tracking of time of response
Adjust work orders and assignments based on vendor requirements
Completed Work Order Audit
Preventive Schedule tracking and audits
Weekly-Sundry
Monthly-Fleet
60 Day-HVAC, Pool
90 Day-Full Unit Inspection and MMP
180 Day-Smoke and CO detector audit
365 Day-HVAC, Water Heater, Fire Extinguisher, Monitored Smoke and CO detector.
Campaign Schedule tracking and audits.
Weekly Inventory Audit
Tracking of receivables
Physical count
Issuance of supplies
Vendor Work Order
Contact
Audit
Invoice processing
Warranty Work Order
Contact
Audit
Home Automation "smart home" Audit Daily
Accounting
Invoice Tracking
Billing
Verification of Guest Damages
Manage smart home.
Must be a self-starter and have the ability to self-teach.
Work cohesively within and with other departments.
Report and document all daily activities to Maintenance Manager
Multi-task and effectively manage time.
Effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
Identify processes and areas of inefficiency and report finding to Maintenance Manager for modification.