Maintenance Activities (CMA) Scheduling Analyst

CACI International • Denver, CO

18d

About The Position

The Enterprise IT Maintenance Coordinator improves organization effectiveness by anticipating and eliminating potential mission delays through coordination and approval of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT maintenance activities, and documentation. Work hours to be assigned: Day/evening Work (8 hours a day M-F 10am - 8pm MST)

Requirements

• An Active TS/SCI Clearance with Polygraph
• Current Security + certification
• Excellent written and verbal communications skills
• Excellent customer service skills
• Proficient writing skills
• Experience drafting and briefing presentations and executive level reports
• Must be able to review technical documentation and summaries information for executive level review
• Working knowledge of network operations and IT services
• Operational experience collaborating and directing resources supporting mission critical operations

Nice To Haves

• ITIL 4 Foundations certification
• Minimum of two (2) years of experience with enterprise scheduling
• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
• Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
• Excellent organizational skills
• Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems
• ITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, Cisco CCNA, AWS Associate or better, VMWare vSpere, or MCSA

Responsibilities

• Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC), Enterprise COMM NOC, internal and external agencies/customers
• Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
• Leverages Enterprise Management tickets and knowledge of ecosystem posture to correlate service impacts, service availability, and service capability
• Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
• Supports the Government with Situational Awareness of upcoming maintenance requests and correlates on-going incidents to identify any possible impacts to Network Operations Squadron managed and monitored systems
• Prepares daily maintenance status briefings, charts, and reports to for Government leadership, as needed
• Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
• Supports the Government by performing daily ad hoc tasking from the Customer
• Generates Situational Awareness notification via various messaging systems for distribution to customers
• Provides technical assistance, when requested, by the Customer in support of defined duties
• Provides coordination, data collection, and other support to the After Action Report process
• Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
• Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees