Maintenance Account Manager

Labelmaster•Chicago, IL

16h•$24 - $31•Hybrid

About The Position

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. We’re seeking people who: Don’t want to work for typical corporate employers Want to contribute to making the world a safer place (no, really) Have a life outside of work Position Purpose Maintenance Account Managers are responsible for maintaining accounts, client relationships and overall volume for existing core customers. For this role we offer a base pay of $24.04 - 31.25 hourly

Requirements

Four-year college degree in business or equivalent experience
Reasoning ability – Ability to apply common sense understanding to carry out detailed and involved written or oral instructions.
Ability to deal with problems involving many concrete variables in standardized and un-standardized situations
Ability to work overtime when needed
Acquire working knowledge of all intranet programs
Ability to close sales
Ability to manage multiple sales cycles simultaneously
Interpersonal skills
Account management skills
Ability to multi-task
Strong phone skills
2 - 5 years sales experience, preferably as an inside sales account representative or manager experience
A minimum of 2 years quota-carrying sales experience
Proficiency in PC usage, recent versions of Windows a plus
Knowledge of Microsoft Office (Outlook, Word, Excel
Ability to navigate various sales platforms such as Salesforce and internal system
Documented formal sales training

Nice To Haves

Account management skills
Strong organizational skills
Ability to multi-task
Assertive, high-energy personality
Resilient character
Strong phone presence
Excellent verbal and written communication skills
A high level of integrity in all business dealings
Excellent ability to close the sale

Responsibilities

Communicating with customers by phone, through email and virtual meetings to ensure their needs are understood, addressed, and opportunities are uncovered and follow through to closure.
Building strong customer relationships to maintain current business and expand into new categories in existing customers where applicable
Collaborating with various internal departments to ensure they fulfill all customer requests
Resolving complaints and keeping track of all processes that pertain to the customer’s needs
Make a minimum of 50 call attempts/logged calls to keep customers engaged and informed.
Acting as the customer’s representative to ensure their demands are met with a focus on improving the customer experience
Collecting and analyzing data concerning customer behavior to understand changing needs
Always take responsibility for the safety of self and others
Take responsibility to eliminate accidents, injuries & hazards at all times
Observe and act in accordance with all applicable laws & regulations & company policies
Other duties/projects as assigned