Mainframe Operator - MO 26-04212

NavitasPartners • Pontiac, MI

1d • Onsite

About The Position

We are seeking an experienced Mainframe Operator to support critical IT operations in a fast-paced environment. This role will function as a Level 1 Incident Manager , responsible for monitoring systems, managing incidents, and ensuring the availability and performance of infrastructure and services.

Requirements

• Minimum 5 years of experience in a mainframe or IT operations environment
• Strong knowledge of IBM Mainframe systems
• Experience in incident management and monitoring tools
• Proficiency with: Microsoft Teams
• Monitoring tools such as WhatsUp Gold, Pingdom, and PRTG
• Excellent communication and coordination skills
• Must be flexible to work holidays, day, afternoon, and midnight shifts
• Ability to lift up to 50 pounds as required
• Strong problem-solving and incident management skills
• Ability to work under pressure in a critical operations environment
• Attention to detail and system monitoring expertise
• Effective communication with technical and non-technical stakeholders

Responsibilities

• Act as a Level 1 Incident Manager for critical IT incidents and events
• Create, triage, escalate, and track technology-related incidents
• Monitor infrastructure using graphical monitoring tools and dashboards
• Operate and monitor IBM mainframe control consoles
• Perform routine system performance checks and ensure system stability
• Assist with review and validation of Job Control Language (JCL)
• Collaborate with IT teams, customers, and vendors to resolve issues
• Maintain accurate incident logs and documentation
• Support delivery tasks and handle equipment as needed (up to 50 lbs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees