Main Shop Service Advisor - Ford of Kirkland
About The Position
Ford of Kirkland is an award-winning, high-volume Ford dealership and a recognized leader in both customer satisfaction and workplace culture. We are proud to be 8-time recipients of Ford’s President’s Award, the #1 highest-volume Ford store for the past 11 years, and ranked #2 among Extra-Large Best Places to Work in Washington. To keep our momentum strong, we are seeking an experienced Main Shop Service Advisor for immediate hire. We operate with a work hard, play hard mentality, where technicians are respected, supported, and treated like family. If you’re motivated, efficient, and ready to take full advantage of consistent billable hours, this is the shop for you. Why Work at Ford of Kirkland? High-Volume Service Drive – A steady flow of customers means strong commission opportunities and consistent earning potential Award-Winning Dealership – A trusted name with stable leadership, loyal customers, and a reputation you’ll be proud to represent Modern Facility & Technology – State-of-the-art tools, Ford diagnostic systems, and digital processes that make advising smoother and more efficient Career Growth & Training – Ford factory training, ongoing education, and clear paths for advancement within the organization
Requirements
- 1–3 years of experience as an Automotive Service Advisor (Ford or dealership experience preferred)
- Team-oriented mindset with the ability to collaborate effectively with technicians, management, and customers
- Strong attention to detail with accurate documentation, follow-up, and repair order management
- Excellent communication and customer service skills
- Ability to multitask in a fast-paced, high-volume environment
- Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Ford or dealership experience preferred
Responsibilities
- Deliver prompt, professional, and customer-focused service from write-up through vehicle delivery
- Maximize service sales by effectively presenting recommended maintenance and repair options
- Manage and schedule technician time to help meet and exceed departmental sales and productivity goals
- Clearly communicate repair needs, timelines, estimates, and any changes throughout the service process
- Prioritize customer safety and vehicle reliability when recommending services
- Maintain accurate repair orders and documentation to ensure efficiency and compliance
- Build long-term customer relationships that drive repeat business and high CSI scores
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
