Mailroom / Warehouse Lead

JM Family•Deerfield Beach, FL

20d•Onsite

About The Position

The Mailroom / Warehouse Lead is tasked with coordinating daily mailroom and warehouse operations while performing hands-on distribution, shipping, and receiving duties. This role functions as a working lead, providing direction to associates, ensuring service levels are met, and supporting overall operational efficiency.

Requirements

High School Diploma or equivalent required.
Minimum of 3–5 years of experience in a mailroom, warehouse, shipping/receiving, or related environment required.
Valid Florida Driver’s License required.
Solid customer service, organizational, and time-management skills.
Ability to communicate professionally with associates, vendors, and customers at all levels.
Basic computer proficiency required; experience with Microsoft Outlook, Excel, and Word preferred.
Ability to work evenings and overtime as business needs require.
Ability to work in varied indoor and outdoor environments.
Position requires frequent lifting, lowering, and carrying of packages.
Ability to lift 50 pounds or more on a regular basis.

Nice To Haves

Prior lead or senior-level experience preferred.
Basic computer proficiency required; experience with Microsoft Outlook, Excel, and Word preferred.

Responsibilities

Sort incoming mail, courier packages, and freight for distribution.
Distribute and collect mail and packages along assigned campus routes.
Process outgoing mail and packages to ensure same-day shipment.
Determine and affix appropriate postage; maintain accurate records for postage, registered mail, and packages.
Perform warehouse functions including receiving shipments, unloading deliveries, staging materials, tracking inventory, and organizing storage areas.
Operate basic warehouse equipment such as pallet jacks, hand trucks, and forklifts.
Assist associates and internal customers with shipping requests, warehouse needs, and parts orders.
Maintain a clean, safe, and organized mailroom and warehouse environment.
Serve as the lead for daily mailroom and warehouse operations by assigning work and prioritizing tasks.
Provide guidance and training to associates on procedures, equipment use, and safety practices.
Act as the primary point of contact for mailroom and warehouse-related questions or issues.
Coordinate with vendors, couriers, and internal departments to tackle service or delivery concerns.
Ensure compliance with postal regulations, carrier requirements, and company policies.
Support management with workflow coordination, reporting, and operational continuity as needed.