Mailroom Supervisor

JLL•San Francisco, CA

15d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Mailroom Supervisor is responsible for opening, sorting, and distributing incoming mail, collecting outgoing mail, and maintaining electronic logs and files pertaining to mail processing. This supervisory role requires operational excellence and professionalism while performing related tasks to help maintain outstanding business relationships with clients. The position involves overseeing mailroom and reception staff, managing facility work orders, and ensuring efficient mail processing operations.

Requirements

High school diploma required
At least two years of experience in related skills applicable to corporate mailroom operations
Knowledge of current postal codes, procedures, and regulations
Experience with UPS, Federal Express, and courier services
Proficiency in Microsoft Excel and Word
Demonstrated reception and mailroom supervisory or leadership experience
Day-to-day site operations

Nice To Haves

Associate’s degree
Previous experience in facility management or work order systems
Customer service experience in corporate or business environment
Experience with bulk mail processing and special mailing requirements
Knowledge of mailroom equipment operation and maintenance
Strong organizational and time management skills
Experience mentoring, developing, and training team members
G-Suite

Responsibilities

Maintain logs for incoming mail from vendors, mail delivery to customers, and all packages
Process and handle all incoming and outgoing mail, ensuring proper routing and labeling
Screen unclassified mail and determine appropriate distribution
Handle special request mail responsibilities including UPS, Federal Express, and courier services
Manage facilities requests in the account work order system and schedule teamwork for moves, dock activity, and event setup/teardown
Supervise Mailroom Clerks and Drivers, providing clear expectations, accountability, and performance feedback
Research and follow-up with customers regarding tracking mail and packages