Mailroom Production Supervisor - Sacramento, CA

ImageNetLLC • West Sacramento, CA

22h • $20 - $21 • Onsite

About The Position

Mailroom Production Supervisor – Sacramento, CA Be Part of Launching a New Imagenet Location! Location: Sacramento, California Job Type: Full-time Schedule: Monday to Friday, Day Shift (7:00 AM – 3:30 PM or 7:30 AM – 4:00 PM) Pay: $20-21/hour DOE Help Build Something New with Imagenet! Imagenet is expanding—and we’re excited to launch a new operational site in Sacramento, CA. This is a unique opportunity to join at the ground level and play a key role in shaping daily operations, team culture, and workflow processes. Imagenet is a leading provider of healthcare technology services and tech-enabled outsourcing solutions, supporting over 70 health plans nationwide. With continued growth and innovation through our proprietary platform, JetStream™, we are looking for strong leaders ready to grow with us. Position Overview We are seeking a hands-on Mailroom Production Supervisor to lead our mailroom and document imaging operations at our new Sacramento branch. This is a working supervisor role, meaning you’ll not only oversee the team but also actively participate in document prep, scanning, and production work—especially during the site’s early stages. This role is ideal for someone who thrives in a build-and-grow environment, enjoys creating structure, and is confident leading a team in a fast-paced production setting. Why This Role Is Unique Be part of a new site launch and help shape operations from the ground up Opportunity to influence processes, workflow, and team culture High visibility with leadership and strong potential for career growth A dynamic environment where your leadership will have immediate impact

Requirements

• High school diploma or GED required
• Minimum of 2 years of experience in mailroom, document processing, scanning, or similar operations
• Previous leadership or supervisory experience preferred
• Hands-on scanning experience required
• Experience in high-volume production or imaging environments strongly preferred
• Valid driver’s license preferred
• Clean driving record preferred
• Strong organizational and leadership skills
• Excellent attention to detail and accuracy
• Strong communication skills
• Ability to work independently and lead in a fast-paced environment
• Reliable attendance and punctuality
• Ability to lift up to 50 lbs and stand for extended periods

Nice To Haves

• Experience launching or supporting new operations or teams
• Background in healthcare, insurance, or regulated environments
• Familiarity with document management systems (DMS)
• Knowledge of HIPAA compliance
• Experience managing production targets or SLAs
• Strong coaching and team development skills

Responsibilities

• Supervise and support daily activities of document scanners and preppers
• Assign work, manage workflow, and ensure productivity and quality standards
• Train, coach, and develop team members
• Monitor attendance, performance, and team engagement
• Act as the primary point of contact for operational issues
• Step in to support production as needed
• Oversee mail intake, sorting, and document preparation
• Ensure documents are accurately categorized and ready for scanning
• Perform scanning and production tasks as needed
• Monitor quality, accuracy, and completion of workflows
• Support outgoing mail processes
• Ensure proper use of scanning and mailroom equipment
• Troubleshoot minor equipment issues and escalate when needed
• Help establish efficient workflows and maintain organized workspaces
• Partner with internal teams to ensure smooth document flow
• Build relationships with drivers, carriers, and stakeholders
• Track productivity, workflow metrics, and operational performance
• Assist with reporting and administrative tasks

Benefits

• Paid training
• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Career growth opportunities—especially within a growing location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED