Mailroom Delivery Attendant-Valet

Senior Lifestyle • Lincolnwood, IL

3d • $18 • Onsite

About The Position

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another.
A Mailroom Delivery Attendant/Concierge is a front-line customer service professional responsible for managing and distributing mail and packages in a residential or office building. The role combines the organizational skills of a mailroom clerk with the hospitality and guest services of a concierge.

Requirements

• You have experience driving vehicles with both automatic and manual transmissions.
• You currently have and will maintain a valid driver’s license.
• You have a safe driving record in accordance with Senior Lifestyle company policy.
• You are kind and approachable.
• You can speak and understand the English language.

Nice To Haves

• Customer service: Exceptional interpersonal, communication, and problem-solving skills to interact effectively and politely with a wide variety of people.
• Organizational skills: Strong attention to detail and ability to multitask effectively to manage the flow of packages and resident requests.
• Technical skills: Proficiency with mail tracking systems and standard office applications like Microsoft Office.
• Professionalism: A dependable and professional demeanor, with a positive and helpful attitude.
• Experience: Experience in hospitality, customer service, or a front desk role is often preferred.
• Fluency in Spanish is preferred but not required.

Responsibilities

• Accepting and logging all incoming mail, packages, and deliveries from various carriers like USPS, FedEx, and UPS.
• Notifying residents when packages or registered mail have arrived.
• Distributing mail and packages to the correct recipients or storing them in a secure package room.
• Researching and rerouting unidentified mail.
• Processing outgoing mail and preparing packages for shipment.
• Conducting regular audits of the package room to ensure inventory is accurate.
• Valet resident and guest vehicles
• Greeting and providing a friendly, welcoming presence to all residents, guests, and vendors.
• Monitoring lobby traffic and managing building access for visitors and contractors.
• Answering resident inquiries via phone, email, and in person.
• Coordinating with building management and maintenance teams to log and resolve resident requests.
• Facilitating amenity reservations, such as for a party room or conference space.
• Assisting with administrative tasks like keeping resident records up to date.
• Providing local recommendations for restaurants, events, and other services.
• Conducting regular patrols of the building and monitoring surveillance cameras.
• Ensuring only authorized vehicles can access the building’s parking lot.
• Reporting any suspicious activity or maintenance issues to the appropriate management.
• Handling keys and managing a sign-in/sign-out log for new residents.

Benefits

• Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.
• All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday.
• Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs.
• Government requirements or exclusions may apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed