Mailroom Delivery Attendant-Valet

Senior Lifestyle • Lincolnwood, IL

9d • $18

About The Position

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing personal vehicle parking and retrieval service for community guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another.
A Mailroom Delivery Attendant/Concierge is a front-line customer service professional responsible for managing and distributing mail and packages in a residential or office building. The role combines the organizational skills of a mailroom clerk with the hospitality and guest services of a concierge.

Requirements

• You have experience driving vehicles with both automatic and manual transmissions.
• You currently have and will maintain a valid driver’s license.
• You have a safe driving record in accordance with Senior Lifestyle company policy.
• You are kind and approachable.
• You can speak and understand the English language.

Nice To Haves

• Fluency in Spanish is preferred but not required.
• Customer service: Exceptional interpersonal, communication, and problem-solving skills to interact effectively and politely with a wide variety of people.
• Organizational skills: Strong attention to detail and ability to multitask effectively to manage the flow of packages and resident requests.
• Technical skills: Proficiency with mail tracking systems and standard office applications like Microsoft Office.
• Professionalism: A dependable and professional demeanor, with a positive and helpful attitude.
• Experience: Experience in hospitality, customer service, or a front desk role is often preferred.

Responsibilities

• Accepting and logging all incoming mail, packages, and deliveries from various carriers like USPS, FedEx, and UPS.
• Notifying residents when packages or registered mail have arrived.
• Distributing mail and packages to the correct recipients or storing them in a secure package room.
• Researching and rerouting unidentified mail.
• Processing outgoing mail and preparing packages for shipment.
• Conducting regular audits of the package room to ensure inventory is accurate.
• Valet resident and guest vehicles
• Greeting and providing a friendly, welcoming presence to all residents, guests, and vendors.
• Monitoring lobby traffic and managing building access for visitors and contractors.
• Answering resident inquiries via phone, email, and in person.
• Coordinating with building management and maintenance teams to log and resolve resident requests.
• Facilitating amenity reservations, such as for a party room or conference space.
• Assisting with administrative tasks like keeping resident records up to date.
• Providing local recommendations for restaurants, events, and other services.
• Conducting regular patrols of the building and monitoring surveillance cameras.
• Ensuring only authorized vehicles can access the building’s parking lot.
• Reporting any suspicious activity or maintenance issues to the appropriate management.
• Handling keys and managing a sign-in/sign-out log for new residents.

Benefits

• Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.
• All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday.
• Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees