Mailroom Coordinator

Ricoh Careers • East Hartford, CT

2d

About The Position

We are seeking a team-oriented individual who is willing to step in and assist with whatever is necessary to deliver next‑level customer service. This position is primarily responsible for receiving, sorting, and delivering mail and packages to customers across a large campus. Deliveries may require the use of a company‑issued van, golf cart/buggy, and/or hand truck. Additional responsibilities may include document preparation for digital imaging, scanning, data entry, and face‑to‑face customer interactions. This position reports directly to the Site Manager and will be part of a 7‑member team.

Requirements

• High school diploma or GED required
• 1–2 years of related work experience required
• May require a valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy
• Demonstrated competency in basic computer skills, including proficiency with Microsoft Office Suite
• Knowledge and understanding of shipping and receiving procedures
• Ability to work independently and flexibly to complete assigned projects
• Ability to determine appropriate packing methods and materials
• Ability to review packing slips for accuracy of incoming materials
• Ability to comprehend instructions related to mail delivery
• Strong troubleshooting and problem‑solving skills
• Excellent customer service and verbal communication skills

Nice To Haves

• Prior copy or mailroom experience preferred
• Basic electronics knowledge preferred

Responsibilities

• Receive packages from Amazon, UPS, FedEx, and other carriers
• Scan packages into the tracking system to establish a chain of custody
• Deliver packages to customers as needed
• Operate a company van, golf cart, and/or hand truck to complete deliveries
• Demonstrate ability to use and understand cell phones, applications, and PCs
• Perform document preparation for digital imaging projects
• Digitally image customer documents
• Perform duties related to the receiving of materials
• Occasionally perform shipping, receiving, and dock work in a mailroom environment
• Ensure accurate data capture for Ricoh MOR, SPG, and job logs
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees