Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service.
Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
Researches and routes unidentified and generic mail.
Coordinates, stages, and transports bulk mail items.
Receives, logs, delivers and tracks messenger items.
Follows all processes established in the client standard operating procedures (SOP's).
Monitors packages for hazardous and suspicious materials.
Follows established customer inquiry processes and responds to customer needs and requests.
Maintains accurate records of customer inquiries and fulfillment of requests.
Performs other duties as assigned.
High School diploma or equivalent.
Relevant prior customer service experience.
Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)
Prior shipping experience is preferred.
Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.