Mailroom Associate

SPS-North America • Lake Mary, FL

4h • Onsite

About The Position

SPS Global is seeking a Mailroom Associate to manage onsite mailroom and business service center operations in Lake Mary, FL. This role ensures accurate mail processing, efficient shipping and receiving, and a consistently high level of customer service for client employees and SPS team members.
You’ll play a key role in maintaining operational flow while representing the company with professionalism and attention to detail.
This role focuses on mail operations, service excellence, and business support.

Requirements

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Proficiency in MS Office and office technology
• Understanding of shipping and receiving procedures
• Strong organizational and problem-solving abilities
• Ability to work independently with minimal supervision
• High School Diploma or equivalent
• Ability to work assigned hours determined by management
• Professional demeanor and service-driven mindset
• Ability to learn and navigate required computer systems
• Adherence to company policies and procedures

Nice To Haves

• 2+ years of prior work experience
• Experience in mailroom, office services, or shipping/receiving environments

Responsibilities

• Receive, sort, and log inbound mail and packages
• Process outgoing shipments and verify packing documentation
• Track deliveries using chain-of-custody systems
• Distribute mail and notify employees of deliveries
• Determine appropriate shipping methods and packing materials
• Operate postage meter, folding/inserting machines, and copy equipment
• Maintain accurate records of mail and shipping activity
• Submit service requests and work orders as needed
• Monitor and replenish office supply inventory
• Maintain a clean and organized Business Service Center
• Provide reception, concierge, or hospitality coverage when required
• Proactively seek additional tasks during downtime
• Deliver consistent 5-star customer service
• Serve as point of contact for mail and package inquiries
• Build professional relationships across teams
• Maintain professionalism and composure in all interactions
• Train backup staff and provide guidance on procedures
• Escalate sensitive matters when appropriate

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED