Mailroom and Document Processing Associate

Strada • The Woodlands, TX

1d

About The Position

The Mailroom and Document Processing Associate is a key member of Strada’s Client Support Services (CSS) team. In this role, you’ll support the end-to-end production workflow, ensuring client deliverables are processed accurately, efficiently, and on time. You’ll work across inbound mail processing, high-speed printing, assembly, shipping, and inventory management. This position requires strong attention to detail, adaptability, and a team-oriented mindset.

Requirements

• High school diploma or GED required.
• Basic computer proficiency (Microsoft Office, Outlook, internet applications).
• Minimum 2 years of experience in operations, production, or warehousing.
• Strong time management and organizational skills to handle fluctuating workloads.
• Effective communication skills, with the ability to escalate issues quickly and clearly.
• Demonstrated problem-solving skills and attention to detail.
• Ability to work both independently and as part of a collaborative team.
• Willingness to work a flexible schedule, with light overtime during peak production periods.

Nice To Haves

• Experience with production printing, automated inserting, or shipping/receiving preferred.

Responsibilities

• Receive, sort, and prepare inbound mail by client requirements.
• Scan and validate documents using imaging equipment.
• Operate high-speed print devices and finishing equipment (cutters, folders, stitchers), ensuring quality output.
• Stage materials for production, gathering and preparing all required components for final assembly.
• Operate inserting equipment and perform manual assembly tasks including folding, collation, and insertion of personalized documents.
• Manage postage meters and complete reconciliation activities.
• Perform shipping and receiving tasks, including material validation, put away, order pulling, and cycle counts.
• Troubleshoot production equipment and perform light maintenance as needed.
• Maintain a clean, organized, and safe work environment.
• Collaborate with colleagues and management to meet production deadlines and adapt to changing workflow demands.

Benefits

• At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future.
• These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees