Mailroom and Copy Center Specialist

Ricoh • Boise, ID

1d

About The Position

The Field Representative I provides operational support within a fulfillment
center, ensuring the efficient production, handling, and delivery of print and
document services. This role operates high-volume printing and copying
equipment, manages shipping and receiving activities, processes mail and fax
services, maintains copier equipment, and supports a variety of facility and
customer service functions. The position may also assist with bindery work,
quality control, housekeeping, records management, reception, call center
activities, and light facilities support.

Requirements

• High school diploma or GED required.
• 2–3 years of related work experience required.
• Valid driver’s license with minimum required auto insurance coverage.
• Working knowledge of copier equipment, printing systems, and basic repair practices preferred.
• Understanding of shipping and receiving procedures.
• Basic electronics knowledge preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently, manage multiple tasks, and adapt to changing priorities.
• Ability to determine appropriate packing methods and verify shipment accuracy.
• Ability to read, interpret, and follow technical manuals, instructions, and documentation.
• Strong customer service skills with clear and professional verbal communication.
• Ability to learn complex production and client-specific systems and applications.

Nice To Haves

• Prior experience in a high-volume, production print environment is preferred.

Responsibilities

• Operates high-volume production printing and copying equipment in a mechanically sophisticated environment, including binding and finishing tasks.
• Sets up and runs all applications across assigned equipment.
• Performs daily inspections of convenience copiers to ensure proper operation and print quality; clears paper jams and escalates technical issues to service technicians as needed.
• Conducts repair and maintenance services on customer copier equipment.
• Maintains accurate records for management reports, supply inventories, meter readings, and service logs.
• Distributes office supplies, incoming and outgoing mail, and fax transmissions to designated personnel or locations.
• Calculates job charges and maintains basic billing logs.
• Responds to, coordinates, and resolves customer service requests and equipment service calls.
• Performs filing, document purging, and archiving based on customer requirements.
• Delivers completed jobs to designated customer locations both on-site and off-site as required.
• Travels between customer buildings when necessary.
• Answers customer inquiries regarding job status, timelines, and feasibility.
• Ensures copier areas remain clean, organized, and adequately stocked with supplies.
• Handles shipping and receiving of materials, including verifying packing slips and proper packaging methods.
• Assists with conference room and meeting setups.
• Supports building occupant moves within assigned facilities.
• Performs light maintenance duties, including re-lamping, as assigned.
• Performs occasional cleaning duties as required.
• Operates bindery and finishing equipment, including shrink-wrap machines, paper cutters, hole drills, joggers, tape machines, stackers, electric staplers, and scales.
• Uses copier systems, calculators, fax machines, postage meters, and basic PC applications.
• Works periodic overtime, including nights, weekends, and off-hour emergency response when needed.
• Performs additional duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED