Mail Services Supervisor

The Millennium Group•Charlotte, NC

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Requirements

High school diploma or equivalent
2–3 years of experience in mail services, logistics
Prior supervisory or team leadership experience
Strong organizational and time-management skills
Experience with mailroom automation systems or logistics software
Proficient in Microsoft Office Software (Word, Excel, Outlook)
Strong problem-solving and decision-making abilities
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Must be able to lift 50 lbs.
Business casual dress
Mail processing accuracy and turnaround time.
Proven ability to remain calm under pressure; resilient.
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
Customer/internal client satisfaction.

Responsibilities

Supervise daily mailroom operations, including sorting, distribution, pickup, and delivery of mail and parcels.
Ensure timely processing of incoming/outgoing shipments.
Monitor workflow to maintain efficiency and meet service-level agreements.
Lead, train, and schedule mailroom staff.
Assign tasks and monitor employee performance.
Ensure adherence to safety procedures and workplace standards.
Coordinate courier services and internal delivery routes.
Track packages and resolve delivery issues or delays.
Maintain relationships with shipping vendors and service providers.
Manage bulk mailings and special delivery projects.
Maintain confidentiality and security of sensitive mail.
Enforce proper handling of certified, registered, and confidential materials.
Ensure compliance with postal regulations, company policies, and legal requirements.
Oversee inventory of mailroom supplies (labels, postage, packaging materials).
Manage postage meters and shipping systems.
Ensure equipment maintenance and troubleshoot operational issues.