Mail Services Supervisor

The Millennium Group•San Jose, CA

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Summary: The Mail Services Supervisor oversees daily mail center operations, leading associates, ensuring exceptional customer service, and maintaining safety, accuracy, and workflow efficiency. This role provides task coverage, resolves issues, manages training and performance, updates operational reports, and ensures compliant handling, delivery, and tracking of mail and packages. Strong leadership, communication, problem‑solving skills, and the ability to work in a fast‑paced, service‑driven environment are essential.

Requirements

Two years or more of experience in an office/warehouse environment.
2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
Exhibits superior verbal communication and phone skills.
Exhibits exceptional customer service skills.
Consistently demonstrates professional demeanor, appearance and attitude.
Proven ability to remain calm under pressure; resilient.
Sound judgment and problem-solving ability.
Able to appropriately handle confidential and highly sensitive material.
Demonstrated ability to be flexible and adapt to an ever-changing work environment.
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
Must be able to lift 50lbs.

Responsibilities

Customer Service and responsible for the supervision of all associates.
Provide support and coverage for all tasks.
Develop team strengths and improve weaknesses.
Communicate team goals and evaluate team progress.
Resolve conflict.
Learn all aspects of mail operations and provide coverage during absences.
Ensure safety and security procedures are followed always.
Update Monthly management Report on a monthly basis.
Update Quarterly Business reviews
Ensure all employee training (new hire, monthly, cross training, site required) is performed and at standard.
Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay.
Handling packages and Equipment coming into the mail center
Deliver mail and packages to recipients using package tracking software
Create shipping labels
Maintain a clean and safe workspace
Other duties as assigned.