Mail Services Specialist
About The Position
Reporting to the Facilities and Mail Services Specialist, you will work collaboratively to ensure smooth mailroom operations and exceptional customer service. You will manage incoming and outgoing mail, assist internal and external customers in person and via phone, and complete clerical tasks accurately and on time, all while maintaining confidentiality and professionalism. A Taste of Your Responsibilities Operate mail metering machines and ensure compliance with USPS, UPS, and other shipping regulations. Complete basic accounting tasks, including processing purchase orders and payments. Sort USPS and interoffice mail and distribute to internal post office boxes. Prepare and process outgoing USPS and carrier service items. Notify employees via email to pick up carrier service packages. Assist walk-up customers at the mailroom counter. Answer and direct incoming calls using the automated phone attendant. Maintain accurate records across multiple databases, including mail stop locations, front desk contact details, and user profiles and shipment history within various shipping platforms. Process facilities service requests and office space requests; schedule contractor assistance. Order office supplies and paper. Scan and electronically file documents.
Requirements
- High School Diploma or GED.
- 1+ years of experience in customer service or mail services.
- Proficiency with basic Excel, Word, and Outlook.
- Move materials, stand, walk, and lift 20 pounds regularly and 50 pounds occasionally.
Responsibilities
- Operate mail metering machines and ensure compliance with USPS, UPS, and other shipping regulations.
- Complete basic accounting tasks, including processing purchase orders and payments.
- Sort USPS and interoffice mail and distribute to internal post office boxes.
- Prepare and process outgoing USPS and carrier service items.
- Notify employees via email to pick up carrier service packages.
- Assist walk-up customers at the mailroom counter.
- Answer and direct incoming calls using the automated phone attendant.
- Maintain accurate records across multiple databases, including mail stop locations, front desk contact details, and user profiles and shipment history within various shipping platforms.
- Process facilities service requests and office space requests; schedule contractor assistance.
- Order office supplies and paper.
- Scan and electronically file documents.
Benefits
- Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
- Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
- Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
- Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
