Mail Services Associate

The Millennium Group•Melville, NY

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Essential Job Responsibilities: Customer Service. Provide support and coverage to the Supervisor Resolve conflict. Learn all aspects of mail operations and provide coverage during absences. Ensure safety and security procedures are followed always. Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay. Handling packages and Equipment coming into the mail center Deliver mail and packages to recipients using package tracking software Create shipping labels Maintain a clean and safe workspace. Assist with employee moves. Move furniture if required. Help with Conference room set ups if needed. Help with various task required from facilities. Other duties as assigned.

Requirements

One year or more of experience in an office environment
One year experience with Microsoft Office Software (Word, Excel, Outlook)
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships
Exhibits superior verbal communication and phone skills
Exhibits exceptional customer service skills
Consistently demonstrates professional demeanor, appearance and attitude
Proven ability to remain calm under pressure; resilient
Sound judgment and problem-solving ability
Able to appropriately handle confidential and highly sensitive material
Demonstrated ability to be flexible and adapt to an ever-changing work environment
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction
Must be able to lift 70lbs

Responsibilities

Customer Service
Provide support and coverage to the Supervisor
Resolve conflict
Learn all aspects of mail operations and provide coverage during absences
Ensure safety and security procedures are followed always
Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay
Handling packages and Equipment coming into the mail center
Deliver mail and packages to recipients using package tracking software
Create shipping labels
Maintain a clean and safe workspace
Assist with employee moves
Move furniture if required
Help with Conference room set ups if needed
Help with various task required from facilities
Other duties as assigned