Mail Room Senior Coordinator

UnitedHealth Group•Overland Park, KS

5h•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work done with the team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. The culture is guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. This role is for an experienced individual contributor responsible for executing and coordinating complex CRIOM mail room workflows. The person acts as a knowledgeable resource within assigned workflows, supports training and issue resolution, and contributes to documentation improvements under guidance.

Requirements

High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
1+ years of administrative and / OR data entry experience
Proficient with Windows PC applications, with the ability to navigate and learn new computer system applications
Proficient in using document management software and mailroom equipment, with the ability to navigate & learn new software tools and equipment
Ability to work in a fast-paced environment and support multiple priorities
Organizational skills with attention to detail
Proficient in data entry accuracy
Ability to apply critical thinking skills and problem-solving skills
Must be able to lift a minimum of 50 pounds
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 3:30 pm. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

1+ years in scanning, printing, shipping, OR other mailroom related work experience
Knowledge / experience with multi-functional databases
Knowledge / experience with short term and long-term records storage and management
Knowledge / experience with pharmacy/medical terminology
Proficient in Adobe Acrobat and Microsoft Programs

Responsibilities

Independently process complex incoming and outgoing mail workflows
Support onboarding and training activities using established materials
Maintain trackers and contribute to process documentation updates
Troubleshoot non-standard issues and partner with Specialists OR leadership for resolution
Coordinate day-to-day task flow for assigned workstreams (no ownership of design or metrics)
Contribute to documentation updates and workflow refinements
Adhere to HIPAA, PHI, URAC, and internal quality standards in all mail room and documentation activities
Demonstrate alignment with organizational mission, values, and culture in all interactions
Perform additional duties as assigned to meet evolving business needs