Mail Room Program Manager (Top Secret Clearance Required)

ServiceSource, Inc • Washington, DC

3d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Job Summary This position is responsible to provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for our Department of State (DOS) Contract.

Requirements

• High school diploma or General Educational Development (GED) required.
• 2-3 years of mailroom experience required
• Must hold and maintain a Top Secret clearance.
• Will be subject to a U.S. Government background check/investigation.
• Customer service oriented and be able to work efficiently in a fast-paced environment.
• Work well independently and as a contributing member of a team
• High level of integrity and personal accountability.
• Ability to read and comprehend simple instructions, short correspondences, and memos, labels and numbers.
• Ability to effectively present information in one on-one and small group situation to customers, clients, and other employees of the organization.
• Excellent customer service skills, verbal and written skills and ability to accept and follow directions.
• Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• ∙Ability to define problems and provide solutions.
• Ability to multi-task, organize, prioritize and meet deadlines on a daily basis.
• Maintain a high level of performance with limited supervision.

Responsibilities

• Oversee the Accountable Mail/Classified operation of the DoS contract.
• Direct and coordinate activities of all General Clerk II employees.
• Manage staff, preparing work schedules and assigning specific duties.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Work with management to determine staffing requirements, and interview, train new employees.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED