Mail Operations Pharmacy Technician – Credit and Collections

CenterWell

1d • $40,000 - $52,300 • Remote

About The Position

Become a part of our caring community The Mail Operations Pharmacy Technician for Credit and Collections 2 identifies and collects overdue accounts to minimize outstanding debts. Perform research and resolution for members regarding their financial account through the phone. Retain membership and assist members in making payments for past due balances. Set up Credit Card Accounts for recurring payment. Communicate any trends and/or problems. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Work with defined parameters to identify work expectations and quality standards, but has some latitude over prioritize/timing, and works under minimal directions. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. We are looking for a Mail Operations Pharmacy Technician 2 to represent us by addressing the following items below: Handle outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts. Addressing customer needs which may include complex financial questions, resolve issues, and educating members. Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Process Part B claims for PDP members Process Grants Ability to perform in a metric-based department. Use your skills to make an impact Key Competencies Builds Trust: You honor your word by doing what you say you are going to do. Keep attuned to the needs and perspectives of customers and use this insight for the benefit of the business. Drive for excellence: You are a continuous learner who encourages others to learn. By always upgrading your own work, you achieve results and outperform the competition Meet shared expectations and achieve results.

Requirements

• Must have an active license with the Board of Pharmacy in the appropriate state.
• National Certification, PTCB CphT
• 3 years of related experience
• Must be passionate about contributing to an organization focused on improving consumer experiences
• Navigate computer programs and tools
• Handle multiple or challenging priorities, including use of multiple computer applications at a time.
• Effective verbal and listening communication skills

Nice To Haves

• High School Diploma or GED
• National Certification, PTCB CphT

Responsibilities

• Handle outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
• Addressing customer needs which may include complex financial questions, resolve issues, and educating members.
• Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
• Process Part B claims for PDP members
• Process Grants
• Ability to perform in a metric-based department.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED