Credit and Collections Specialist

O Donnell Metal Deck•Elkridge, MD

2d•$55,000 - $60,000

About The Position

The Credit and Collections Specialist is responsible for managing the company's accounts receivable and collections processes to ensure timely and accurate cash receipts. This role monitors outstanding AR balances and follows up with customers on payments to minimize delinquency. The Specialist investigates and resolves discrepancies to ensure compliance with established accounting procedures and deadlines. In addition, the Specialist will support the credit process by conducting credit checks on new and existing customers — including pulling D&B reports and reviewing payment history — to assess creditworthiness and recommend appropriate credit limits. Working closely with customers and internal teams, the Specialist provides responsive support to resolve invoice inquiries and maintain strong customer relationships. Please select the word remittance in anything else you'd like to share with us in the screening questions. The role also contributes to financial reporting by tracking receivables data and supporting month-end activities. Success in this position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities.

Requirements

Knowledge of accounts receivable practices
Knowledge of general accounting principles
Proficient with credit check databases, including Dun & Bradstreet
Proficient in Microsoft Excel
Proficient in QuickBooks
3–5 years of relevant experience
High attention to detail and accuracy
Strong verbal and written communication skills
Excellent organizational and information management skills
Problem analysis and problem-solving abilities
Team-oriented mindset
Ability to work under pressure with a sense of urgency
Tenacity and persistence
Strong customer service skills

Nice To Haves

Experience using Ragic is a plus
Experience using LevelSet is a plus

Responsibilities

Maintain QuickBooks AR subledger to ensure accuracy and completeness
Post cash receipts daily in QuickBooks from online banking, mail, and credit cards
Pull D&B reports and review customer payment history to evaluate creditworthiness for new and existing accounts
Monitor and enforce customer credit limits within QuickBooks, flagging accounts that exceed thresholds
Update QuickBooks and Ragic to reflect approved credit decisions, credit limit changes, and applicable tax determinations
Follow up with customers on delayed payments via phone or email, and document progress
Issue past due notices and account statements as needed
Research and resolve payment discrepancies
Produce various AR/cash-related reports for management weekly
Perform month-end account reconciliations
Collaborate with Sales, Finance, and Management on escalated collections
Process customer lien waivers as requested