Credit and Collections Specialist
About The Position
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. The Accounts Receivable Collections Specialist is responsible for working with an assigned portfolio of business-to-business credit term accounts. This role is the point of contact for customers within this portfolio.
Requirements
- Associate’s degree with specialization in Accounting, Finance, or Business
- Two years of previous experience in Credit and Collections, or Accounts Receivables
- Must be able to read, write, and speak English.
- Strong aptitude for and proficiency navigating systems and programs including Microsoft Word, Excel, and Outlook.
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Must demonstrate maturity in judgement, commitment, dependability, punctuality
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Equivalent combinations of education and experience will be considered for this role
Responsibilities
- Manage assigned customer accounts to ensure they are maintaining established credit privileges
- Perform audits and reconciliations, while resolving account issues
- Collaborate with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely manner
- Process and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accounts
- Resolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc.
- Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
- Exhibit and adhere to the established Visual Comfort Company Values.
- Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule
- Be fully present in the workplace to effectively collaborate and communicate amongst co-workers
Benefits
- Work-Life Balance: Monday – Friday, 7:00am – 3:00pm
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive compensation plan
- Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
