Mail/Shipping Associate
About The Position
Operate high-speed, high-volume mailroom and finishing equipment including inserters, sorters, postage meters, envelope printers, scales, and related automated systems Perform production mail preparation including folding, inserting, labeling, mail merges, and finishing work on outgoing materials Manage packaging, posting, shipping, and fulfillment activities for client materials, including kitting, assembly, and distribution Execute charge-back reporting for postage, courier, express, local delivery, and fax services Process incoming and outgoing mail: receive, sort, log, track, and distribute mail, packages, supplies, and accountable items Maintain tracking systems, barcode scanning, and electronic logging for mail and shipment visibility and audit compliance Coordinate USPS, FedEx, and other courier pickups/deliveries; resolve delivery or tracking issues as needed Perform address validation, mail cleansing, barcode review, and database updates using specialized mailing software Support electronic mail distribution, fax processing, scanning, and document routing workflows Maintain supply inventory levels and ensure availability of required mailroom materials Ensure adherence to mailroom security procedures and compliance standards Monitor equipment performance, perform routine cleaning, and coordinate vendor service when required Recommend workflow and process improvements to improve efficiency and reduce cost Provide customer service support as the focal point for special mailings and shipping requests
Requirements
- Ability to lift and move up to 50 lbs
- Strong reading, writing, and verbal communication skills in English
- Intermediate PC and internet proficiency
- Intermediate MS Word skills (mail merges, tables, formatting, headers/footers, forms)
- Intermediate MS Excel skills (formulas, charts, multiple worksheets)
- Working knowledge of MS PowerPoint
- Experience with mailroom and shipping systems (e.g., Pitney Bowes, FedEx systems)
- Ability to operate and troubleshoot mail/finishing equipment
- Strong organizational skills with ability to manage multiple priorities
- Data entry accuracy and attention to detail
- Ability to work independently with minimal supervision
- Strong customer service and communication skills
- Ability to estimate, schedule, and track mailing jobs and workflows
- Ability to train or mentor other mailroom associates
- 1–2 years of experience in mailroom operations and/or operating mail finishing equipment in a high-volume environment
- High School Diploma or equivalent required
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Responsibilities
- Operate high-speed, high-volume mailroom and finishing equipment including inserters, sorters, postage meters, envelope printers, scales, and related automated systems
- Perform production mail preparation including folding, inserting, labeling, mail merges, and finishing work on outgoing materials
- Manage packaging, posting, shipping, and fulfillment activities for client materials, including kitting, assembly, and distribution
- Execute charge-back reporting for postage, courier, express, local delivery, and fax services
- Process incoming and outgoing mail: receive, sort, log, track, and distribute mail, packages, supplies, and accountable items
- Maintain tracking systems, barcode scanning, and electronic logging for mail and shipment visibility and audit compliance
- Coordinate USPS, FedEx, and other courier pickups/deliveries; resolve delivery or tracking issues as needed
- Perform address validation, mail cleansing, barcode review, and database updates using specialized mailing software
- Support electronic mail distribution, fax processing, scanning, and document routing workflows
- Maintain supply inventory levels and ensure availability of required mailroom materials
- Ensure adherence to mailroom security procedures and compliance standards
- Monitor equipment performance, perform routine cleaning, and coordinate vendor service when required
- Recommend workflow and process improvements to improve efficiency and reduce cost
- Provide customer service support as the focal point for special mailings and shipping requests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
