Mail Center Manager - San Francisco, CA

USZoom • San Francisco, CA

8d • Onsite

About The Position

We are looking for a professional, upbeat Mail Center Manager to work in our San Francisco, California office . There will be a two-week paid training , starting on Day 1 . This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm. To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Requirements

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service

Responsibilities

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed