Mail Center Clerk
About The Position
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against lifeâs uncertainties. Regardless of where you work within the company, youâll be helping provide protection and peace of mind when our customers need it most. The position of Mail Services Rep is responsible for performing several different functions for Corporate Mail Center operations. The ideal candidate would be responsible for the collection and distribution of incoming/outgoing mail and packages, mail meter operation, inserting equipment operation, scanning equipment operation, correspondence reconciliation, running reports, research, and any manger delegated tasks.
Requirements
- Experience & Industry Knowledge: 2â5 years of work experience in technical environments preferred; familiarity with mail center operations, inserting equipment, and USPS rules/regulations.
- Technical Skills: Proficient in computer and keyboard use (35â50 WPM with accuracy); basic knowledge of Microsoft Excel, Word, and Outlook (including handling attachments).
- Professional Abilities: Strong written and oral communication skills; ability to maintain professionalism under stress, adapt to changing priorities, and meet strict deadlines.
- Physical & Operational Requirements: Ability to lift up to 30 lbs; clean driving record with courier experience; capacity to learn new equipment, software, and processes quickly.
- Customer Service & Office Experience: 1â2 years in an office environment with direct customer contact, demonstrating problem-solving and organizational skills.
Responsibilities
- Mail delivery
- Inserter operation (2D, OMR, non-barcoded) print jobs
- Prioritization of inserting work based on established SLA
- Manual correspondence reconciliation
- Postage meter operation and money downloads
- Order postal supplies as needed
- Equipment maintenance
- Utilize mobile handheld devices for internal tracking of delivered goods
- Perform research in Send Suite Tracking
- Internal and offsite delivery of goods
- Scanning equipment operation
- Shipping software administration
- Business Manager reporting for postage and mailing metrics
- Provide team members with support to facilitate daily processing
Benefits
- comprehensive health, dental and vision insurance
- support emotional wellbeing through mental health benefits and an employee assistance program
- Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
- financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching
- All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protectiveâs platform to improve wellbeing while earning cash rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
