Mail Center Clerk

Spelman College•Atlanta, GA

71d•Onsite

About The Position

The Mail Center Clerk for the Spelman College Mail Center is an employee who works in a high volume, high traffic environment and has the primary responsibility for receiving and distributing mail (including parcels) to the Spelman College community. Participate in clerical and delivery duties. Calculate postage and advise customers as to the most efficient and economical methods of mailing postal materials.

Requirements

High School diploma, or equivalent.
This position requires strong customer service skills as well as good verbal and written computer skills. Computer literacy is required.
Good oral and written communication skills are required when interacting with students, faculty, employees and equipment vendors. Also, the incumbent must be able to read, analyze, and interpret documents such as operating and maintenance instructions, and procedural manuals.
To perform this job successfully, an individual must have beginner skills using Microsoft Office Suite (Word, Excel, and PowerPoint).
A valid Georgia Driver's License is required.

Nice To Haves

Knowledge of United Postal Service, United Parcel Service, FedEx and DHL/Airborne procedures and guidelines preferred.
Experience with postal meters and other mail related machines are preferred.
Two years of related work experience is preferred.

Responsibilities

Receive, sort and distribute incoming campus and United States Postal Service mail and correspondence to customer mailboxes according to mail service guidelines; Avg annual volume 740,000.
Utilize the Quadient Web Tracking system to capture signatures of patrons when delivering trackable items.
Deliver accountable mail and parcels over the counter and to departments capturing signatures on signature pads and entering this information in the Quadient Web Tracking system.
Research and mark-up undeliverable and nixie mail according to Mail Markup Manual.
Troubleshoot and resolve inquiries where it pertains to letters mailed to Spelman College.
Provide services to patrons at the window or by telephone concerning services, products, policy, and procedures.
Process large last-minute mailing with time sensitive deadlines; volume could exceed 2500 pieces.
Advise customers as to the most efficient and economical methods of mailing postal materials.
Prepare outgoing mail for dispatch to the U.S. Postal Service according to U.S. Postal guidelines. Average annual volume is 710,000;
Utilize internal Mail Center application when forwarding mail and parcels to former Spelman College students according to U.S. Postal guidelines. Average 700 forwarding enteries;
Assist patrons with preparing letters and parcels for shipment utilizing the U.S. Postal web-based Click n Ship application;
Operate PowerPost high-volume meter machine to calculate, apply postage and seal envelopes on all domestic mail, international mail and special mail services.