Machinery Service Supervisor - Piscataway, NJ
About The Position
Manage Shop Technicians and jobs in progress daily. Communicate with CSR’s and CSR Manager regarding the daily workload. Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program. Review and monitor the daily productivity of the Technicians and weekly expense report. Review and monitor weekly overtime report. Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety. Check repair history and open service letters for all jobs prior to starting the job. Close service calls daily. Complete warranty checklist, be accountable for accuracy. Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly. Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE, and keeping a clean work area daily. Perform daily safety observations.
Requirements
- High School Diploma or equivalent is required.
- Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Excellent communication and interpersonal skills; both verbal and written.
- Experience with Microsoft Office, Excel, Word.
Responsibilities
- Manage Shop Technicians and jobs in progress daily.
- Communicate with CSR’s and CSR Manager regarding the daily workload.
- Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
- Review and monitor the daily productivity of the Technicians and weekly expense report.
- Review and monitor weekly overtime report.
- Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
- Check repair history and open service letters for all jobs prior to starting the job.
- Close service calls daily.
- Complete warranty checklist, be accountable for accuracy.
- Perform weekly shop inspections for assigned areas. List all areas/items requiring attention in app and schedule to be addressed accordingly.
- Assure that Technicians are completing their JHA forms, locking and tagging out the machines they are assigned to, wearing all proper PPE, and keeping a clean work area daily.
- Perform daily safety observations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
