Machine Control Technician

BRAMCO GROUP•Springdale, AR

2d•Onsite

About The Position

The Machine Control Technician role at Bramco involves becoming factory-trained and, where applicable, certified on designated equipment and processes to provide excellent technical service and support to both customers and fellow employees. The primary focus of this position is on the service and support of high-tech positioning technologies and instruments, along with related software, specifically within the construction and survey industries. Key responsibilities include operating and maintaining a service center, performing bench technician work such as testing, calibration, repair, and upgrading of construction/survey-related instruments and equipment. The technician will also collaborate with Bramco sales personnel, service technicians, support specialists, and manufacturers' personnel across the entire Bramco footprint for tasks like installation, troubleshooting, service/support, and training, which may occur in the field, over the phone, or via e-mail. A crucial aspect of the role is to ensure timely follow-up and resolution of issues, maintaining current knowledge on open projects, and keeping the work backlog to a minimum.

Requirements

Two-year degree in Electronics, Engineering Technology or related field of study desired, along with 2+ years service experience with electronics, mechanical, hydraulics and/or electrical.
Technical/mechanical aptitude with the ability and desire to learn new technologies and become knowledgeable and proficient in working with world-class construction and survey-related products.
Must be a dependable, motivated self-starter with a solid work ethic, positive attitude, and service orientation.
Excellent communications skills to effectively deal with people face-to-face, on the phone, and via e-mail.
PC skills in using Microsoft Office suite, including Word, Excel, Outlook and Internet Explorer.
Will be required to learn Bramco computer systems, software applications and reporting processes.
Ability to research, locate, attend, and successfully complete factory-sponsored courses and programs, online classes and tutorials, and other such educational opportunities.
Must be able to act with empathy for our Customers, understanding their needs and responding in a manner that meets or exceeds their expectations and serves their best interests.
The most desirable candidate is a person of character and integrity ethics.
Must comply with all applicable federal, state and local laws and regulations, and must comply with all company policies and procedures.
Must be able to pass a background, drug screen and physical.

Nice To Haves

Experience with Topcon, Trimble, or Leica technology preferred.

Responsibilities

Operating and maintaining a service center to effectively service and support all products offered by Bramco.
Perform bench technician work (testing, calibration, repair, upgrading) of construction/survey-related instruments and equipment.
Work with Bramco sales people, service technicians, support specialists and manufacturers personnel over entire Bramco footprint as warranted for purposes of installation, troubleshooting, service/support and training in the field, on the phone and/or via e-mail as needed.
Always provide timely follow-up and resolution, and remain current on open projects to keep work backlog to a minimum.
Assist in inventory control activities to include, ordering, inventorying and invoicing sales and/or rental of inventory.
Maintain the safety and cleanliness of the service center.
Help maintain the overall cleanliness, safety and professional image of the local facility.
Communicate with management regarding any notable issues regarding facilities, equipment, tooling, vehicles and other assets and equipment.
Manage required service and support-related information, forms and paperwork as directed by management and/or in accordance with company policies and procedures.
Attends and actively participates in all designated company meetings (staff meetings, service meetings, planning sessions, etc.), industry/association events, and appropriate training sessions.
Adheres to all applicable laws, company policies and procedures, and business ethics codes.
Perform other duties as required.