MAC (Moves, Adds, Changes) Program Manager, West, MAC (Move, Add, Changes) Program

Amazon • Culver City, CA

5d

About The Position

Amazon's Global Real Estate and Facilities (GREF) team creates the spaces that
inspire Amazonians to make history. We provide real estate expertise, space
planning, design and construction, and facility maintenance across Amazon's
corporate office portfolio in more than 60 cities globally.

The MAC (Move, Add, Changes) Program Area Manager serves as the primary face of
GREF to business leaders during office relocations, owning the complete employee
move experience from planning through execution. You'll build strategic
partnerships with organizational space owners, lead change management
communications, and make high-judgment decisions balancing employee needs with
space constraints. This role requires direct accountability for project phasing,
relocation outcomes, vendor performance, budget management, and stakeholder
satisfaction.
You'll bridge space planning decisions with flawless execution, serving as the
single point of contact for all relocation questions.

This role is ideal for candidates with extensive migration experience planning,
who excel at project management, consultative business partnership, thrive in
ambiguous situations requiring judgment calls, and build trust with senior
stakeholders through transparent communication and reliable execution.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Serve as primary GREF representative to business leaders during relocations, building consultative partnerships and trust
• Lead change management and communication strategies across organizations, ensuring smooth employee transitions
• Manage complex escalations requiring business judgment and cross-functional coordination
• Partner with Space Planning, Business Partnership teams, departmental coordinators, and facilities partners
• Own complete relocation lifecycle including employee roster generation, workspace assignments, and timeline coordination
• Ensure flawless vendor execution through clear direction, performance monitoring, and accountability
• Translate space allocation decisions into executable move plans with departmental coordinators
• Make high-judgment decisions on workspace assignments for accessibility and special needs
• Balance employee requirements, site constraints, and space allocations
• Deliver accommodation recommendations within 2 business days with adjustment opportunities
• Manage area budget, resource allocation, and cost optimization with Finance partners
• Monitor KPIs, identify improvement opportunities, and drive continuous improvement initiatives
• Maintain governance frameworks ensuring program compliance and quality standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level