Mac Help Desk Level 2/IT Support Engineer I - Onsite 5 days a week

Medica • Minnetonka, MN

4d • Onsite

About The Position

Medica is a nonprofit health plan with more than a million members that serves
communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver
personalized health care experiences and partner closely with providers to
ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven
decisions, embraces continuous learning, and celebrates collaboration — because
success is a team sport. It's our mission to be there in the moments that matter
most for our members and employees. Join us in creating a community of connected
care, where coordinated, quality service is the norm and every member feels
valued.

Defining problems, conducting and narrowing research, analyzing criteria,
finding, analyzing and applying solutions. Performs other duties as assigned.

Requirements

• Bachelor's degree in related field or equivalent experience in a related field
• 3 years of work experience in a technical role
• Mac technical support expertise
• Physical requirements: ability to lift 10-15 pounds regularly, perform extensive walking, standing, kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment. Handle tools and equipment in diverse environments.

Nice To Haves

• Communication (written/verbal), organizational and time management skills to communicate effectively with various levels of users and to accomplish time sensitive tasks and requests.
• Critical thinking and analytical problem-solving skills.
• Growth mindset and versatile.
• Excellent collaboration and communication skills, with the ability to engage both technical teams and internal customers.
• Experience in healthcare, insurance, or other regulated industries.

Responsibilities

• Responding to internal customer technical support needs that include: Troubleshooting issues with Macs and providing training to other Tech team members on Macs Climbing under desks to ensure cables are correctly connected Troubleshooting technical issues with printers, phones, computer hardware including monitor, keyboard, mouse, sound issues etc. Patiently walking customers through simple to complex issues with laptops
• New Employee onboarding Attending weekly orientation to assist new employees with set-up Physically helping with hardware set-up and moves Physically moving computers and related hardware to offices between the 301 and 401 buildings, shipping equipment to remote employees
• Employee offboarding Collecting and inventorying physical equipment Ensuring protocols for security access are followed

Benefits

• competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees