MAC Expert - MDM & Endpoint Management

Zones LLC.

8d • $85 - $100 • Remote

About The Position

The Mac Expert will serve as the primary specialist for managing, securing, and supporting macOS devices across the organization. This role combines deep Apple ecosystem knowledge with hands‑on experience administering Mobile Device Management (MDM) platforms. The ideal candidate is comfortable designing scalable configurations, automating workflows, and ensuring a seamless end‑user experience.

Requirements

• 5+ years of experience supporting macOS in a professional environment
• Hands‑on experience with Kandji
• Strong understanding of macOS architecture, security, and system preferences
• Experience with scripting languages (Bash, Zsh, Python)
• Familiarity with Apple Business Manager (ABM) or Apple School Manager
• Knowledge of identity and access management (Azure AD, Okta, etc.)
• Strong communication and customer‑service mindset
• Ability to work independently and solve complex problems
• Detail‑oriented with strong documentation habits
• Comfortable collaborating with technical and non‑technical teams

Nice To Haves

• Jamf 200/300 certification or equivalent
• Experience managing iOS/iPadOS devices
• Background in zero‑touch deployment and automated provisioning
• Experience managing 1,000+ machine rollouts
• Experience in fast‑paced, high‑growth environments

Responsibilities

• Manage, configure, and support 1500+ macOS devices across the enterprise
• Troubleshoot hardware, OS, and application issues
• Provide Tier 2/3 support for Mac‑related escalations
• Maintain Apple‑specific tools, updates, and security patches
• Administer and optimize the organization’s Kandji MDM platform
• Build and deploy configuration profiles, policies, and compliance rules
• Automate provisioning, enrollment, and device lifecycle workflows
• Manage application deployment, patching, and inventory reporting
• Implement and maintain macOS security baselines
• Enforce encryption, password policies, and endpoint protection
• Support identity integrations (SSO, certificates, conditional access)
• Ensure compliance with internal and external security standards
• Create scripts (Bash, Zsh, Python) to streamline device management
• Automate repetitive tasks and improve operational efficiency
• Maintain documentation for scripts, workflows, and processes
• Partner with IT, Security, and Engineering teams on system improvements
• Assist with onboarding/offboarding workflows
• Provide training and guidance to end users and junior technicians

Benefits

• medical coverage
• state-mandated sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed