MA Care Management Coordinator Full-Time Days

Trinity Health • Boise, ID

3d • Hybrid

About The Position

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. The Health Alliance Clinical Team, is now hiring for an MA Care Management Coordinator to join their wonderful team! Position Summary and Highlights: The Medical Assistant Care Management Coordinator plays a crucial role within our healthcare team, supporting patient care management, preventative screenings, and quality measure activities managed by the Alliance Performance Improvement Team (PIT) and the Alliance Clinical Team (ACT). This position requires a blend of clinical skills, administrative expertise, and a commitment to patient-centered care. The Coordinator will work in a dynamic environment, contributing to the overall effectiveness of the patient care process, ensuring timely coordination and communication with patients, and maintaining compliance with regulatory standards. The Saint Alphonsus Health Alliance (Alliance) is a physician-led network sponsored by Saint Alphonsus Health System. The Alliance represents a new model of healthcare delivery, known as a Clinically Integrated Network. Our Clinically Integrated Network is based on a strategy to tightly align physicians, hospitals and payers to provide better access to care, better clinical quality and control costs. By partnering or contracting with the Alliance, employers and payers will have the benefit of better care management, improved health outcomes, and lower costs for their employees and dependents. The Alliance can assist both employers and payers to achieve greater efficiency, by reducing and/or preventing high cost diseases and conditions and ensuring appropriate utilization of services. An ideal candidate is able to work independently or as part of a team, has strong organizational skills, attention to detail, and a customer service-oriented attitude, ensuring both internal and external customers receive the highest level of care and support. Proficiency in Microsoft Office Suite, particularly MS Excel, and the ability to multitask, solve problems independently, and think critically are also essential for success in this position.

Requirements

• High school graduate or equivalent required.
• MA certification required within 90 days of eligibility to take a national certification exam from one of the following SAHS approved agencies American Association of Medical Assistants (CMA) American Medical Technologists (RMA) National Healthcare Association (CCMA) National Center for Competency Testing (NCMA) American Registry of Medical Assistants (ARMA)
• Three years of MA experience required, five years’ experience preferred.
• Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire.
• Electronic health record (EHR) experiences a plus.
• Proficiency in Microsoft Office Suite, particularly MS Excel, and the ability to multitask, solve problems independently, and think critically are also essential for success in this position.

Nice To Haves

• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Utilize standardized screening tools to triage inbound patient phone calls and make outbound calls to assess patients for care management, transition, or coordination programs.
• Determine patients' readiness for care management services using standardized tools, ensuring appropriate care pathways are followed.
• Identify patients overdue for visits, labs, or referrals and arrange for follow-up services or appointments as appropriate.
• Obtain, review, and screen patient lists for prioritization of outreach and clinical program necessity.
• Use standardized tools and scripts to perform outgoing patient calls aimed at screening, educating, motivating, and enrolling patients in care management, transition, and coordination programs.
• Review and distribute ACT reports, including the patient daily census, and engage in proactive outreach to schedule appointments and follow up on patient needs.
• Manage ongoing reconciliation of PCP attribution between payer records, patient attestation, and the electronic health record (EHR).
• Ensure all follow-up services or activities are documented in the medical record, closing the loop on patient care activities.
• Assist the Performance Improvement Team with periodic chart reviews in coordination with the care management process.
• Aid in identifying methods to improve patient care and ACT clinical workflows.
• Adhere to regulatory compliance requirements, including Joint Commission and CMS standards, and maintain confidentiality regarding patient and organizational information (HIPAA).

Benefits

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees