M365 migration Specialist

Cognizant•Fort Lauderdale, FL

2d•Remote

About The Position

M365 migration Specialist Location : Remote Travel :- Heavy travel involved across different states ( at least 1per week ) . Provide onsite support to end-users post-M365 migration across designated locations. Troubleshoot and resolve issues related to:QW Email (Exchange Online) OneDrive for Business SharePoint Online Teams and other M365 apps Assist users with: Client configuration (Outlook, OneDrive sync, Teams setup). Profile setup and authentication issues. Diagnose and resolve network-related blocks impacting M365 services. Escalate complex issues to Level 2/3 support teams when necessary. Document and report recurring issues for continuous improvement. Provide end-user training and guidance on M365 features and best practices. Maintain compliance with organizational security and data protection policies.

Requirements

M365 Administration & Troubleshooting
SharePoint Online & SharePoint Administration
OneDrive for Business (Sync, Sharing)
Exchange Online (Email & Outlook Support)
Microsoft Teams Support & Collaboration
Strong Communication and Customer Support

Responsibilities

Provide onsite support to end-users post-M365 migration across designated locations.
Troubleshoot and resolve issues related to:QW Email (Exchange Online)
OneDrive for Business
SharePoint Online
Teams and other M365 apps
Assist users with:
Client configuration (Outlook, OneDrive sync, Teams setup).
Profile setup and authentication issues.
Diagnose and resolve network-related blocks impacting M365 services.
Escalate complex issues to Level 2/3 support teams when necessary.
Document and report recurring issues for continuous improvement.
Provide end-user training and guidance on M365 features and best practices.
Maintain compliance with organizational security and data protection policies.