M365 Copilot Senior Solutions Engineer

The Kroger Co. • Blue Ash, OH

1d

About The Position

The M365 Copilot Senior Solutions Engineer is a hands-on technical role
responsible for implementing, supporting, and optimizing Microsoft 365 Copilot,
Copilot Chat, Copilot Agents, Copilot Studio and AI driven solutions across the
enterprise. As a member of the Collaboration Products Team, this role works
closely with architects, engineers, and business partners to translate
requirements into secure, scalable, and compliant AI solutions that improve
productivity and deliver measurable business value.

This role designs, builds, and maintains APIs and connectors to integrate
Copilot capabilities with enterprise systems, while also building, testing, and
maintaining Copilot Studio agents, prompts, and AI-enabled workflows.  The
engineer provides hands-on guidance and support for Microsoft Power Platform
solutions—including Power Automate, Power Apps, and Power BI—to extend Copilot
workflows and enhance automation and reporting outcomes. Responsibilities also
include assisting with Copilot tenant configuration such as licensing, data
boundaries, security controls, and Microsoft 365 integration points; supporting
adoption initiatives through readiness activities, use case implementation, and
phased rollouts; and participating in technical workshops, demonstrations, and
training sessions. Role will provide operational support for Copilot related
incidents, while translating business requirements into effective Copilot
workflows, prompts, and automation.

While the primary focus remains on M365 Copilot and Power Platform, the
expectation is to demonstrate strong expertise in Generative AI, AI Integration,
Prompt engineering, Ethical AI, Natural Language Processing (NLP), Machine
Learning (ML), Model fine-tuning, AI Observability & monitoring, Large Language
models (LLM), Conversational AI and Responsible & Enterprise AI.

Provide advanced and/or cross-technology engineering through all phases of the
Technology/Project Life Cycle. Accountable for the overall systems
infrastructure including engineering, implementation and integration, and
technical services and support. Design, implement/install, maintain and
administer infrastructure systems including hardware, software and various
configurations. Monitor overall performance to proactively identify potential
issues and tune appropriately. Perform root cause analysis on failed components
and implement corrective measures. Mentor and coach others to establish and
improve processes and procedures. Demonstrate the company's core values of
respect, honesty, integrity, diversity, inclusion and safety.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into
what today is the nation’s largest grocer with nearly 2,800 stores in 35 states
operating under 28 different names. As America’s grocer, we take pride in
bringing diverse teams with a passion for food and people together with one
common purpose: To Feed the Human Spirit. With a history of innovation, we work
tirelessly to create amazing experiences for our customers, communities AND each
other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to
create your own recipe for success at work and in life. We help feed your future
by providing the value and care you need to grow. If you’re caring,
purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a
fresh opportunity for you. Apply today to become part of our Kroger family!

Requirements

• Expertise in Generative AI
• Expertise in AI Integration
• Expertise in Prompt engineering
• Expertise in Ethical AI
• Expertise in Natural Language Processing (NLP)
• Expertise in Machine Learning (ML)
• Expertise in Model fine-tuning
• Expertise in AI Observability & monitoring
• Expertise in Large Language models (LLM)
• Expertise in Conversational AI
• Expertise in Responsible & Enterprise AI

Responsibilities

• Implementing, supporting, and optimizing Microsoft 365 Copilot, Copilot Chat, Copilot Agents, Copilot Studio and AI driven solutions across the enterprise.
• Translating requirements into secure, scalable, and compliant AI solutions that improve productivity and deliver measurable business value.
• Designing, building, and maintaining APIs and connectors to integrate Copilot capabilities with enterprise systems
• Building, testing, and maintaining Copilot Studio agents, prompts, and AI-enabled workflows.
• Providing hands-on guidance and support for Microsoft Power Platform solutions—including Power Automate, Power Apps, and Power BI—to extend Copilot workflows and enhance automation and reporting outcomes.
• Assisting with Copilot tenant configuration such as licensing, data boundaries, security controls, and Microsoft 365 integration points
• Supporting adoption initiatives through readiness activities, use case implementation, and phased rollouts
• Participating in technical workshops, demonstrations, and training sessions.
• Providing operational support for Copilot related incidents
• Translating business requirements into effective Copilot workflows, prompts, and automation.
• Provide advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle.
• Accountable for the overall systems infrastructure including engineering, implementation and integration, and technical services and support.
• Design, implement/install, maintain and administer infrastructure systems including hardware, software and various configurations.
• Monitor overall performance to proactively identify potential issues and tune appropriately.
• Perform root cause analysis on failed components and implement corrective measures.
• Mentor and coach others to establish and improve processes and procedures.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed