M365 Application Support Intern

American Chemical Society

3d • Hybrid

About The Position

We are seeking a detail-oriented and tech-savvy individual to join the WICS team as an M365 Application Support Intern. In this entry-level role, you will assist in providing technical support and troubleshooting for Washington's supported M365 applications, ensuring smooth operation and addressing user inquiries efficiently. This is an excellent opportunity to gain hands-on experience in M365 application support and develop your skills in a dynamic and collaborative environment.

Requirements

• Completed degree in Information Technology

Responsibilities

• Provide first-level support for Washington's supported M355 applications, including responding to user inquiries, troubleshooting issues, and resolving technical problems.
• Escalate complex issues to senior support staff or development teams as needed.
• Assist M365 Application Trainer in maintaining user guides, FAQs, and other documentation to improve the overall user experience.
• Log and track reported issues using WICS' M365 Support SharePoint List, ensuring timely follow-up and resolution.
• Stay updated on the latest M365 application features, updates, and best practices related to the M365 applications.
• Support M365 Product Owner with M365 Administration tasks.
• Perform User Acceptance Testing during M365 Application development.
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 1,001-5,000 employees