M365 Administrator
About The Position
The Microsoft 365 Administrator will serve as a key technical resource responsible for managing, optimizing, and supporting the organization’s Microsoft 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, and Microsoft Entra ID. This role combines hands‑on system administration with advanced troubleshooting, user support, and cross‑department collaboration to ensure secure, reliable, and efficient digital operations. The ideal candidate will lead SharePoint site design, automate workflows, administer Intune and endpoint policies, and partner closely with both internal teams and a managed services provider to maintain smooth IT operations. In addition to Tier 2/3 support, this position plays a critical role in enhancing productivity, strengthening security posture, and driving continuous improvement across the organization’s technology ecosystem.
Requirements
- 5+ years of experience as a Microsoft 365 Administrator, System Administrator, or similar role.
- Strong expertise in Microsoft 365 administration, including SharePoint, Teams, Exchange Online, and Microsoft EntraID.
- Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
- Familiarity with Intune and endpoint management.
- Understanding of security best practices, compliance policies, and Microsoft Defender solutions.
- Strong troubleshooting skills and ability to diagnose complex IT issues.
- Experience providing desktop support and working with a managed services provider.
- Excellent communication and documentation skills. The ability to close the loop on items.
- Ability to work independently and manage multiple tasks efficiently.
- Experience with scripting (PowerShell) for automation.
- Experience with identity and access management solutions (IAM) and single sign-on (SSO) technologies.
- Experience with ShareGate.
- Experience with RMM tools.
Responsibilities
- Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Microsoft EntraID.
- Assist in configuring security policies, conditional access, and compliance settings within Microsoft 365.
- Monitor and troubleshoot Microsoft 365 services and user access issues.
- Administer Intune for device management and policy enforcement.
- Assist in licensing and user provisioning within Microsoft 365.
- Design, implement, and maintain SharePoint Online sites and document libraries.
- Manage SharePoint permissions, workflows, and security settings.
- Work with stakeholders to enhance SharePoint functionality and usability.
- Provide end-user training and documentation for SharePoint solutions.
- Collaborate with departments to automate manual tasks and improve efficiency.
- Provide Tier 2/3 support for end-users, resolving escalated technical issues.
- Assist with desktop support, including Windows OS, Microsoft Office applications, and hardware troubleshooting.
- Review of MSP’s weekly inventory report.
- Work with our third-party managed services help desk to ensure smooth IT operations:
- Coordination + maintenance for on-boarding offshore contractors.
- Maintain IT documentation, including knowledge base articles and system configurations.
- Participate in IT projects and initiatives as required.
Benefits
- Tract Capital employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
